McDonald's Menu Prices at 411 S Broadway ★3.4 (2641)

Love these fun Grinch boxes!! My body doesn’t but it definitely made me smile when they handed it to me!! Just like a big little kid!! I did find myself going back to keep trying to get all the colors of socks!! Great job McDonalds on that marketing!!

The workers are really nice and helpful! My big mac was superb and the fries were amazing! The McFlurry I got was delicious 😋 and I will definitely be coming again. The tables are also very clean and tidy.

Amalia and her staff were awesome helping me bag meals for the unhoused

Today I had a frustrating experience at McDonald's. I was picking up a DoorDash and I placed an order through the mobile app and paid, but when I arrived to pick it up, the staff couldn't find it. I showed Adamari, one of the employees, my email receipt with the order number and proof of payment, but she claimed she couldn't find the order. She called over her coworker Itzel, who also couldn't locate the order and stated that they couldn't provide a refund or food. I explained that I had already paid and was getting upset, and Itzel mentioned that the payment was pending and there was a possibility they wouldn't receive the money. I pointed out that as a customer, there was also a possibility I wouldn’t get my money back or my food since they were refusing to give me either one. The conversation became heated, and instead of trying to resolve the issue, Adamari and Itzel ignored me and began helping other customers who were behind me in line. I had to wait until they were finished serving others before I could even get their attention again. When I reiterated my issue, they finally re-checked my receipt and handed over my order. To make matters worse, I noticed that they were smirking at me, which added to my frustration. The only reason they help me is because I didn’t leave the counter and I had to ask them again that they needed to do something because I just wanted my money or my food. I also asked for the general manager’s name, but they claim that they can’t give the information out. Which might be true, but the whole experience was unprofessional. The entire experience was unprofessional and felt very disrespectful. As a paying customer, I expect better service, especially from a large chain like McDonald's. I'm disappointed that I was treated this way and hope that the staff receives additional training on customer service and conflict resolution. Technical issues happen, but if I’m showing you my receipt and order number proof of payment, I think the best thing to do is agree that the customer is right and do the best thing to resolve the situation. Ignoring me because you don’t want to help me and helping other customers instead is completely unprofessional and rude! Sorry, and I should add that. There was one person that was kind and helpful and he was a young man, but I did not catch his name. He had curly hair and he apologized for the experience and he was cleaning out in the lobby and also taking peoples orders because it was pretty busy. It’s important that you guys know that he helped make the situation a little better with his kindness.

Very busy drive-thru, ended up going in and using their self serve kiosk machine. They were pretty busy but managed to get to the order okay. Burgers were just fine and the iced tea was good, behind the counter unlike the other soft drinks to the side.