McDonald's Menu Prices at 1920 Wilcrest ★3.5 (1262)

I don’t usually have issues at this location. The staff are usually nice and helpful but today that was not the case. My iced coffee was extremely light and did not taste like coffee. I returned the coffee and was given an identical one with the same color . the employee seemed annoyed when I asked why it was so light and asked for regular hot coffee this resulted in me taking the second coffee even though I was not satisfied with it. Employees know that the coffee should not be this light and they needed to dump out that whole container and make a fresh batch…

ZERO STARS. This McDonald’s is a complete embarrassment, and the blame starts with the so-called “manager,” Juana. I’ve had to deal with bad service here before, but this morning proved exactly why this place runs like a circus. I ordered inside at the kiosk because I can’t use the drive-through. My order never popped up on the screen, yet I could see my food just sitting there getting cold near the coffee station. When I went to the counter, Juana didn’t say one word. Not “hello,” not “what’s your order number,” not “do you need condiments?” Nothing. She just shoved the bag in front of me, dropped two straws in it like she was doing me some huge favor, and then went right back to gossiping with another employee. This woman has no business being a manager. Juana is rude, unprofessional, and flat-out lazy. If she can’t even acknowledge a paying customer, how is she supposed to manage a store? The staff take their cues from her, which is why half the employees stand around talking trash about their personal lives instead of working. Customers were literally being ignored while Juana and her crew carried on like it was a hangout spot, not a workplace. If McDonald’s corporate thinks someone like Juana represents their brand, they should be ashamed. She is the reason customers walk out angry, the reason people like me are leaving reviews like this, and the reason this location deserves every single complaint it gets. Replace her with someone who actually cares about basic respect and customer service. Until then, I’ll keep warning people: don’t waste your time or money here, unless you want to be ignored and treated like garbage by Juana, the worst “manager” I’ve ever encountered.

Today was frustrating. First, the app was working until I tried to complete payment. I know i have enough in my accounts, but three times, with different banks, and all had some problem completing the transaction. So I just went to the drive thru and paid more for my three items than I would have using the app. Probably going to be a while before I visit any location again. The app did not make things better.

Got a cappuccino and it wasn't mixed. Wondered why the counter attendant gave me a stir stick.

Took a rest and enjoy the fries here. The vibe was nice. I was surprised that this branch was almost full during not a meal time. I don’t feel dangerous here, but somehow the entrance gate is locked and the employees would need to open the door for everyone who wants to enter. The app was out of order during the time, so I need to go confirm my order with them. Service was nice.