McDonald's Menu Prices at 11825 Bellaire Boulevard ★3.7 (3675)

It is a shame when you go to. McDonald's try to order your food and you are encountered with someone who does not understand what you're talking about. And then you when you request a manager, she's the most rudest person in the world. And refuse to give you her name and she also does not want us to give the store manager name as well. I don't think this is McDonald's standards. And then when I asked the guy, who is giving out the food. He was the other one that refused to open the window. I will show you the video.

I place an over $100.00 breakfast order. I know it's a big order (over 80 items). So I placed my order on the APP at 7:00 a.m., thinking I could pick it up around 7:45 am. When I arrive at the location at 7:45 am. They told me I have to wait another 10 minutes because I order 40 harsh brown and need time to cook. I questioned them, I placed the order 45 minutes ago. Why is it still not ready? I know I place a big order. That's why I placed the order 45 minutes ago to give you time to cook. No apologies. Nothing from staff to manager. All I got from them is attitude. And when I receive my order. They dump everything in two bags (and they shorted me 10 apply pie). All the harsh browns are so greasy. All of them stick to the bags. You can eat any of it. I have to throw it all away. Just look at the pictures attached. Photos speak for themselves.

I have been visiting this location for over 20 years, as I grew up in the Alief area, and this was by far the worst experience I have ever had at any McDonald’s. I placed a mobile order and was instructed by the employee at the first window to proceed to the second window without being given a receipt. When I arrived at the second window, the black guy working there immediately demanded a receipt. I explained that I was not provided one, at which point he became visibly irritated and repeatedly complained that he could not identify my order. Instead of resolving the issue internally, the employee continued to blame the lack of a receipt, made repeated comments about my dog in the back seat, and displayed a very unprofessional and hostile attitude throughout the interaction. Although I calmly explained my order multiple times, he continued to complain while preparing my food, making remarks such as, “This is why we need receipts,” despite being told more than once that I was never given one. That seems like they're problem, as ive never had any issues with other mcdonalds knowing what I ordered. The entire interaction felt unnecessarily confrontational and dismissive. I understand that mistakes happen, but customer service should never involve taking frustration out on a customer—especially when the issue was not caused by the customer. This experience completely ruined what should have been a simple visit. Based on my experience and similar feedback in recent reviews, it is clear this location may have ongoing customer service issues that need to be addressed. The customers keep your bills paid. I'll be avoiding this location.

At six o'clock in the morning, when everyone is in a rush to get to where they need to be, this location is taking and making orders.One person at a time. The drive through speaker is working, but they just tell you to drive to the second window. They take your order. They make your order and then go to the next car. You can't be fast food if you're taking and making one order at a time. As soon as I find a location that's not too far off my route, I will not be visiting this location again.

I’m here to make this post Wich I Don’t like putting complains but yesterday january 31 i stop by getting my daugher a happymeal and not only that they took long but also they gave me cold food if I’m not mistake it feel like it was on the freezer the fríes were cold no napkin no kechup it was just bad and i was just shocked cause I work with these people before on days and is not like that but nigth time idk what’s going and they still have the audacity to get Mad Like I didn’t came disrepctful or anything 🧐🧐🧐 -Kleii-