McDonald's Menu Prices at 5800 S Gessner Rd ★3.8 (2349)

This McDonald’s is completely hopeless. Every time I come here, even for just one coffee, the staff is unprepared and untrained. They take tiny individual cups and pour them all into a big container, which makes the coffee cold by the time it’s served completely defeating the purpose of hot coffee. The service is painfully slow, with no sense of organization, and it’s clear the employees don’t know what they’re doing. Nothing is ever ready, nothing runs smoothly, and it feels like a total hazard every time you walk in. Honestly, it’s frustrating and a total waste of time.

Ms Janelle was absolutely wonderful she blessed my soul.. I was having a hard day and she changed it with her beautiful customer service...

Staff is severely untrained, several instances where they have “forgotten” to call my order and spend the time talking to one another and making orders for other people, keep in mind they are making the same meals that i ordered. When i go up and ask about my order , instead of a friendly greeting, the manager gave me attitude and asked me why i had gone up just then if i had been sitting there for so long. I had sat in the booth with clear view of the kitchen for over 20 minutes for a simple mcdouble, they weren’t packed nor rushed as they had maybe a handful of people sitting down eating already. The manager then tried to argue with me and stated that i wasn’t there for over 20 minutes since the receipt of my order she had just printed, stated 9:12. In the receipt that i was originally given, the time stated 8:52.Once they realize that it was a mistake from their end, they didn’t do anything to accommodate and took a bit longer to finally make me my order. The only reason i would come here again is for the convenience of the location, otherwise the staff make it unbearable and the vibe over all is negative. I couldn’t even sit inside to eat it and felt like i had to go to my vehicle to do so. 0/10 experience just like many others

Was just there 7:50 gave me the whole wrong order paid for my extra food I dint get

I always enjoy going to McDonald’s, but this time the experience was even more special! The staff were incredibly warm and friendly — it really made a difference. There was also a fun play area for the kids, which kept them happy and entertained. And as always, the food was consistently great and delicious. McDonald’s never disappoints — always reliable and welcoming! 🌟