McDonald's Menu Prices at 701 W Spring Creek ★3.5 (1603)

I normally go through drive through but today I opted to go in. I'm doing lots of negative reviews but I'm not sure where they are coming from. Every order I've done has been accurate, handled respectfully and swiftly. Now my accent is from up North so I've been under the impression it does seem to help keep things clear as most automated systems are programmed to sound like north Midwestern, so it's a more familiar accent. Now, I have to say being in store versus drive through can be a very different experience for some and this has been one exceptional one. The manager is on point helping his team, loading ice for the soda, and super friendly. Greeting regulars by first name, switching between Spanish and English fluently depending on the customer's chosen language. I think thats something I love most about being in Texas. The language fluidity feels so much more like Europe. Super clean, very friendly, cohesive staff. The only guess I have for not experiencing the difficulties others have is I come for breakfast only. I wish every shop was like this one in the morning. (Photos taken with intention to NOT show the customers in store)

I came to McDonald's with my daughter to get a happy meal for the Minecraft themed toy. A burger, fries, 1% milk, and apple slices runs $3.99 plus tax, which is shockingly high for the tiny quantity and poor quality of food. The "toy" was the most disappointing part. In the case of the Minecraft series, there are 12 total. Six are actually toys, like a Creeper, or a Bee. But the other six are plastic cubes that fold into flat "terrain" for the other toys to play on. Lame! It would be bad enough if you had a 1 in 6 shot of getting the cool or desirable toy, but fully half of them are absolute garbage that wouldn't be sellable at a dollar store. But let's say the toy is free and just review the food. The fries came in such a small package it would be cute if it wasn't food I had spent money on. The "burger" was sad, even for a kid's burger. One pickle slice! Overall, really bad experience. Even for fast food burgers, you can do much better elsewhere. McTerrible!

Robert went above and beyond to make sure I could get the best deal on my order. I appreciate how he made the adjustment and explained to me the current offer available. He was quick and helpful. He didn’t have to do any of that and he didn’t hold up the drive through even for a second. He is the example of a good customer service experience. That really made my night. Thanks Robert.

To anyone reading this. I have to say this has been the best McDonald’s I have ever been to. Yes I understand it’s McDonald’s but don’t sit there and tell me that when yourself or family and friends, loved ones have been hungry who was there for you. No matter the time day or night. All by the Grace of God. McDonald’s. For decades this one has been here and by far Mr. Roman and Mr. Robert are extraordinary. They have phenomenal customer service and I have personally seen them go above and beyond for customers just like myself. Their aurora speaks volumes. For my order I get a large fry and unsweetened tea typically and take my lunch break at times here. Something simple to keep me going throughout the day. Great atmosphere and absolutely great energy with this team here. I highly recommend this McDonald’s location. To all of the negative reviews for this location y’all need to fix yourselves because I have lived in Plano since this location has opened and with Roman and Robert this place is outstanding.

I really would have thought after submitting the request they sent me to. Someone would have reached outReceived raw burger from the location