McDonald's Menu Prices at 7400 Hull St Rd ★3.5 (1503)

DID NOT RECEIVE MY MEDIUM COKE FROM DOOR DASH ORDER # 8A4E569E, @ 1123am, Destiny was my door dash delivery gal. She said the drink was in bag & it wasn't. 3/7/26

This is the last time I'm ordering from this place. Twice in 1 night they managed to screw up a simple order. I bought a small frozen fanta. It arrived super fast. Mind you, it isn't even warm out. It's night. There is no good reason as to why it was half empty and watery! A small!!!

Strike 1 - Waited 33 minutes in line at the drive-thru before reaching the cashier's window and another 7 minutes at the pick-up window. A whopping 40 minutes! But wait, it gets better. Strike 2 - Both sandwiches (quarter pounder & McCrispy) were extremely dry like they were under the hot lamp for hours. Strike 3 - There were only 5 chicken nuggets in the box that was supposed to contain 6. To top it off, there was only one pack of Ranch dressing, barely enough for the 5 nuggets. Definitely avoiding this particular McDonalds.

Rude management. Orders made wrong 13 of last 13 times I placed orders. I special order due to allergies and digestive issues. No butter on Bagel, but 100% of time at 13011 Hull Street rd they have put butter smeared and oozing down sides of my bagel. I order no whip cream and most of the time they give me no whip cream but also they leave off the caramel. I want the caramel!!! About 25% of the time they forget and send the Frapee WITH whip cream. If I call to say anything to the female manager on duty in the mornings she is rude, never says she is sorry, never offers to refix or replace the wrongly made order. She just tells me, in a rude loud sarcastic voice to drive to another McDonalds myself next time or to order through Doordash from another McDonalds,YOU CAN NIT CHOOSE WHAT STORE THEY ORDER AND PICKUP YOUR FOOD FROM!!! She claims she knows my food was not fixed wrong.. when I tell her I can send a picture showing the butter on and dripping off the bagel she says she won't look at it, adding that it's not her problem, and hangs up on me. She has been told by me many times that Doordash does not allow us to choose which NcDonalds to have make our food and that I can't drive to another McDobalds because my disability does not allow me to drive and she says that is not her problem. She claims the food was made correctly, but when I ask her if she actually looked at it after it was prepared all she says is she was told it was made correctly. According to the McDonalds employees her cooks and many of the individuals she has assigned to work on the line do not know how to read English, so they can't read the tickets to know what to leave off or substitute. I have called the franchise number and left messages with no returned messages yet. Doordash has refunded my money, except for the driver's tip, at my request, on several occasions, but that is wrong for Doordash to be dealing with an issue McDonalds has because their management person does not do her job correctly !! There is another McDonalds about the same distance from my home the other direction down Hull street that gets there orders correct over 90% of the time I go there and I have repeatedly told Doordash that this other McDonalds is reliable, curtious, corrects their errors, cares about their customers, and is owned by the same franchise owner but so far Doordash will not change to use the reliable other store and from time to time Doordash cuts my use of their delivery services off from being able to get credited or refunded when I receive a wrong order, due to my order being made wrong It is not my faukt but I am being punished for them sending the wrong order. This is a violation of ADA, but no one seems to care or wants to do anything about the situation. Why are businesses and karge corporations allowed to violate laws and discrimiat afainst individuals like me without ever having any cobsequences??? If I went into McDonalds and treated this manager with dusrespect due any readmson they would press cgarges and I would be in a world if trouble. She has a reputation, as I have been told by another McDonald's manager of bad service when she is on duty, food being made incorrectly because she hires people and puts them into positions they cannot succeed in, and she is not teaching ir supervising the employees to make sure correct, quality food is made and sent out. Why is corporate so hard to reach? Why am I not getting my calls placed to the franchise number returned? Why doesn't Doordash use a McDonalds that serves quality food and has caring management that takes pride in their job? Take a stand and do not give this McDonalds your business please!!!

Steve Gandy GM should hire more professional compassionate employees. My experience was horrible! Unprofessionalism at this McDonalds is not what one would expect. Also not only did I get no help after screwing up my order, but the service here takes forever, always a line and food sucks