McDonald's Menu Prices at 1533 S State St ★3.1 (2323)

I ordered a chocolate shake, and got a vanilla shake with a hint of chocolate in it. They put 1/3 of the ice cream in, mixed it with some chocolate sauce, then added the other 2/3 vanilla ice cream. They didn't even stir it up before adding whipped cream. I never send things back, but I asked them to remake it with more chocolate. It's only slightly better. The pictures are in order of first and second attempt.

Embarrassing customer service. I believe I’m complaining about a manger but cannot say for sure… I called to speak to a manger at the store before looking for the franchise owners information. This review is specifically being written to outwardly express my disappointment in basic human decency. I’m aware some restrooms are locked due to homelessness or drug abuse. However if a woman comes in, clearly experiencing excruciating discomfort, and you cross your arms and refused to let her use the restroom. You’re not a decent human, a good employee, or some kind of policy keeper good doer. It was a downpour outside, and I didn’t know the area… so I had to squat outside my car with two strange men covering me to relieve myself before I ruined my pants. Not only am I embarrassed, but offended. I’m a mother to a young baby yet that’s not even important. Denying someone in desperate need to an accessible toilet is unjust. Risking indecent exposure in public because I wasn’t allowed in a restroom is humiliating. After being in customer service for 20 years I felt the right thing was to call and express my frustration to the manager. Yet I was met with more indecency. Appalled, embarrassed, angry, and wildly disappointed in the customer service employees are trained and paid to provide. I worked at a Wendy’s for 3 years. I am not coming from a place of ignorance. This was obviously a very vulnerable situation for me and I would have liked to speak directly to the woman who advertently sent me out to pee in the rain in front of strangers. I hope you find a new job that does not require interaction with the public. Do better. Obviously McDonald’s isn’t hiring based on customer interaction.

This has to be the worst McDonalds ever. I went there yesterday, got 3 of the 2 cheeseburger meals. My meat tasted old I didn’t realize it until I got home, but also my fries were so greasy like if they’ve been sitting in the drip pan for way too long. I went up to the counter and the short lady that wears a beanie sat there and argued with me instead of agreeing that the fries I got were old. Finally someone else came and replaced them. But still my meat didn’t taste good. I’ve had several encounters with the short lady she needs to be talked to my someone higher up. She shouldn’t be allowed to treat her costumers like that. I don’t know how she still has a job

There were no employees watching the front. Once I had ordered my food I had no way of telling when my meal would be ready. After about 10 minutes of waiting for my food I went up and had to wait at least another 3 minutes for an employee to recognize that I needed to talk to someone. Once I did they had to find my order as they had appeared to have lost it. The employees then rushed through the preparation of the rest of my order, giving me cold food. All while this was happening one of the employees was coming the meal of either her friends or family, who had come in after I had, and serving them personally, having walked past me at least three times when I had tried to get her attention. On top of all of this, once I had my food and got home I found that they had forgotten my McChicken sandwich. Overall, I would not come back to this restaurant again.

We did a mobile order, they didnt have it. We went inside to ask about it. The manager snapped at us and said they dont do pickups inside (this is clearly a lie) we where told to go through the drive-through to get the order. we decided to get a soda feom the loby while we waited. The soda was out of syrup and ran flat. The entire lobby smelled of cigarettes. We went through the drive-through and where told AGAIN they didnt have the order. They called the manager over, it was the same lady that was rude in the lobby. We where told they didnt have it (AGAIN!!!) Than they said OHHHHH thats the curbside order. Two seconds later they had the food which after 45 minutes was cold. Inside the bag the dipping sauce was broken leaking over everything and half the sauces where missing. Truely a nightmare meal and that manager needs to be fired.