McDonald's Menu Prices at 2120 Loop 288 ★3.1 (1983)

I've been to this location probably twice a month for the past year. My order is either never right or it's lukewarm. It has the longest wait time of all the locations in town; just in the past two months I've had to wait just over 15 minutes on three separate occasions. I think they might be understaffed, which could explain why this location is so slow, but if so they really need to hire more employees. On the plus side, they have fantastic Dr. Pepper.

APPARENTLY YALL DONT KNOW HOW TO READ! I ordered 6 BUFFALO not BBQ and I didn’t even get 6 of them! This isn’t the first issue I’ve had with this place, I’ve been there in person and the staff is disrespectful and unprofessional! Corporate needs to replace the entire staff! This is seriously unbelievable, I’ve never had so many issues with a McDonald’s before! This isn’t just about sauce, this is about people knowing how to do their jobs and knowing how to read an order properly!

Got a 10 piece chicken McNuggets. The wrong sauce was in the bag, got bbq wanted hot mustard. No receipt either. When I went back through the drive thru to get the correct sauce the employee at the window acted like she didn't know what I was talking about. I only wanted a pack of hot mustard. She called the manager. The manager, an Asian woman, demanded to see a receipt, I explained I was not given one and asked what the problem was, after all, I was only asking for one hot mustard. She told me she didn't believe me, even after I showed her the bag with the food in it, and refused to give me the correct sauce and told me to leave. I HAVE NEVER BEEN TREATED SO RUDELY, ESPECIALLY OVER A 25¢ PACK OF SAUCE. This location has lost two customers and I will be telling everyone I know about this experience. Hope it was worth it.

Decent customer service in the verge of semi-neglectful. They have a walk-up window which is different. The fries weren't burnt so I returned them, and if you know fries, you know these are one of the best places to get them, so why settle for burnt French Fries 🤌🏽.

This McDonald’s has the rudest staff, especially manager. My friend ordered breakfast and I went to pick it up for her since we worked at the same place and she was already at work. I get to McDonald’s at 10:27. Her order is already put in and I have her receipt in her confirmation code. I finally get to the window. It’s 10:30 on the dot and they asked for my code. I give them the code and they say back to me my friend’s name. I say yes that’s the order. It’s quiet for like 40 seconds. The employee comes back on the intercom and says that they don’t have her order anymore. They can’t find it. So I sit there and they leave the intercom they don’t say sorry or anything. They don’t try to help me. The employee comes back on and says hi. What can I get for you? I said I’m the same person from last time about the order. So she tells me to pull to the second window where she says we don’t have your order anymore. There’s nothing we can do so I call my friend. Let her know what’s going on. My friend of course is not happy so I put my friend on speaker and she’s talking to the lady. The lady is no help. She’s giving attitude and then the lady. goes to get the manager the manager looks at me as she’s talking to the lady they keep talking in the manager literally walks over and shut the window now their drive-through time is getting backed up because they cannot responsibly handle the situation so I’m waving at the window and the employee comes to the window and I say, can my friend get a refund The employee straight up tells me no because they can’t find the order in the system Anymore. My friend is still on the phone and she hears this which she starts to let them know that they’re wrong. They shut the window again and I’m just sitting there so to help their drive-through time because I know it’s getting backed up. All I do is walk to the service window. I have a video of a minute and 35 seconds of them, looking at me at the window, ignoring me. This was handled very unprofessionally. I finally just left and went to work. I had to call customer service to help my friend. Get her refund back since they did not wanna help. Just extremely rude extremely Irresponsible no care for the customer nor my friend in trying to help in the fact that the manager didn’t even try to come and say anything to me she was actually the one who shut the window. This is just very irritating. I hope their service gets better for futuristic customers, but I will not be going here anymore One employee even left the building to go take a customer their food to the car as she’s walking back she doesn’t make any eye contact with me and she ignores me I wish there was a way I could post a video of the three of them ignoring me at the window