McDonald's Menu Prices at 5337 E Grand Ave ★3.6 (2217)

The manager Rosio smacked the screen and called us idiots. She started bad mouthing us in Spanish. She had no intentions to help us since the first interaction when we arrived to pick up our mobile order and was blantly rude. Despite the app and website saying contact the restaurant you made the order at to receive a refund or have the manager make the order by confirming payment. She didn’t even want to look at the phone of us showing our confirmation. I tried explaining to her that we didn’t care about getting our food anymore and if she as manager can’t resolve the issue if we could get the information of someone that will but she wouldn’t stop interrupting us and actually listen. So they kept saying we can’t make your food we can’t make your food look it’s not in our system. When we attempted to ask for information on how to proceed—such as contacting a supervisor or higher-level management—the manager refused to provide assistance. Instead, we were threatened with the police simply for asking questions and seeking a resolution. At no point were we physical, only requesting guidance after the staff was unable to help us. This experience was extremely upsetting and fell well below acceptable standards of customer service. I believe this matter warrants review as far as how management handles situations with customers , as no customer should be treated with disrespect or threatened for asking reasonable questions such as requesting a refund a manager has the ability to do. At the end we left to a different McDonalds a mile away and they were able to see my order in the system. Which I am still with confusion on why the manager at East Grand wasn’t capable to make our order. I would appreciate follow-up regarding this situation and information on how it will be addressed.

I’m very disappointed with my experience at McDonald’s today. I waited in the drive-thru for a very long time just to get my order. The service was extremely slow and frustrating. Please work on improving the speed and customer service. I wish the supervisor see this comment bc they can check the camera. I came at 3:35 until now I didn’t pick up the order and now it’s 3:59am. They asked me to wait at drive thru reserved. I wish they be like the store on midway and spring Valley 😡😏

Lady was not helpful. We had two separate orders. They only got the second order. They didn’t want to take our first order. They wanted us to go around & get back in line while there was a long line. Also it is very inconvenient that they make you park at the pick up spot while it is very difficult to park there while exciting the drive thru instead of just giving you your food at the window. All I ordered was coffee & hash brown and they told me park at the pick up spot!!???? It’s not a complicated order to be making me leave the drive thru window to park at the pick up spot while in seconds cause of traffic. The lady was already outside with our food meanwhile we are still trying to park in the pick up spot for our order. This place needs better management because that’s where it starts. I’m sure the reason why they make you excited the drive thru is because they are trying to keep a good score for corporate about giving our food on time which they are not. They are making us waste our time parking at the pick up spot while easily they can just give us our food at the window. The traffic is terrible here because the exit of the drive thru is right next to the entrance while the pick up spots is on the opposite direction to park there when the entrance of the freeway is In front. We almost got hit by oncoming traffic due to the management of this establishment. They are putting the customers lives at risk here.

My brother-in-law placed an order through DoorDash and the original driver did not pick it up. After sorting it out with DoorDash customer service, we placed a NEW order. Tell me why on Earth did y'all send the hour old order and not fresh food? How disappointing and annoying after already having an issue in the first place! Who wants hour old COLD soggy fries?? Do better. Also your phone is disconnected otherwise I would have demanded to speak to whoever is in charge of the shift tonight.

Kids love the play area. I typically have to go back to the counter several times because they forget so many things for my order. It can get crowded.