McDonald's Menu Prices at 5404 S Cooper ★3.5 (1510)

If I could give 0 stars I would. I was only here due to spending time with my grandma I don't live around here. When you walk in it's loud which I get cause construction. ok fine. The smell though idk but ok fine. Then you walk in the kids room omg it literally overpowered me with the smell of sewer gave me a literal instant migraine then we receive our food and we were missing three four piece nuggets and the pie. Then we receive the food my sandwich had a small hair in it so I had it replaced and the replacement had more hair on it

Wait time here is over 30 min and it’s supposed to be a drive thru. The employees are rude and when you get your food after waiting 30 minutes in line it’s cold and the chicken nuggets are stale. The management really needs to do something the manager running the afternoon shift can’t handle it. This used to be my go to McDonald’s they used to be good now all you get is old food and an attitude by a heavy set Hispanic lady.

I typically avoid leaving negative reviews, but today’s experience truly crossed a line and needs to be addressed. I stopped by this McDonald’s to grab food for my kids, something we do often and order the exact same way every single time: a 10-piece nugget meal and a 4-piece nugget Happy Meal. This order never changes, which should make it simple and straightforward. After placing my order, I was asked to pull forward. While waiting, I observed extremely unprofessional behavior at the window. The employee was openly gossiping, and I witnessed someone from inside throwing lids at her from a distance. Although this already set a poor tone, I chose to ignore it and remain patient. When the food was finally brought out, I immediately noticed the Happy Meal was missing. I calmly pointed this out to the employee. Instead of apologizing or checking the order, she responded with a very nasty attitude, demanded to see my receipt, and took the bag from me. She then stated, “You ordered 4 nuggets,” as if that somehow dismissed the issue. I explained that I had ordered a 4-piece nugget Happy Meal. At that point, she rolled her eyes at me and told me I could “pull around and ask for a manager.” Rather than continuing to argue in the drive-thru, I parked and went inside. I spoke with not one, but two different individuals who identified themselves as managers. When asked who the employee was, I described her as the girl with the bright pink hair. Shockingly, there was no apology, no acknowledgment of the attitude or unprofessional behavior, and no attempt to resolve the situation beyond simply handing me the missing Happy Meal items. That was it. Mistakes happen. I fully understand that. What is unacceptable is the lack of basic courtesy, accountability, and customer service from both staff and management. A simple apology or even a polite tone would have gone a long way. Instead, I was met with eye-rolling, attitude, and indifference. I understand this is McDonald’s, and expectations for professionalism may not be sky-high—but kindness and respect should always be a baseline. Today’s experience was frustrating, disappointing, and completely unnecessary. Please do better.

The fries are always soft and floppy. Ask for extra crispy, well done fries and tell them you'll be happy to wait. They don't care, you're gonna get soft floppy fries. I'm done. 3 different occasions at this location, they just refuse to cook them longer. Never again will mcdonalds get a penny from me. Steak and shake it is.

Grabbed a quick bite at McDonald’s tonight and it hit the spot. Fries were hot, burger fresh, and the soda machine worked perfectly (small victories!). The crew was friendly and kept things moving even during the dinner rush. I noticed they’ve switched to more digital ordering screens — super convenient. Not a fancy experience, but solid for a late-night craving. I’d call it an easy 8/10.