McDonald's Menu Prices at 1582 Mentor Ave ★3.4 (809)

Food is always old/cold. They package it sloppy and nothing looks presentable. When you complain they just give you more cold old food. If it’s a slow day you will get the food that has been sitting all day. The guy at the drive thru is so unpleasant he practically throws the food at you. I was rushed to get my drinks with no cup holder. 4 drinks no cup holder is insane. The service is so poor. Please find a good manager to run this place. McDonald’s is getting very expensive and paying $30-$40 for cold food and poor service is unacceptable

Young man by the name of Brandon (and the coworkers that were with him) deserves a raise for his kindness and customer service. I came to pick up my online later than intended due to circumstances I couldn't control. Without having to say anything Brandon was aware my order had taken a while to pick up and maybe was no longer so fresh. So Brandon and his coworkers offered to remake my meal. The kindness stood out to me so much they went above and beyond. Thank you!

We stopped for quick lunch, dine-in was empty got order came fast. Bread has a spot scratched and all raw flour filled 🤔, seats are petty dirty and stinky! I don’t recommend to use Toilets that was petty clean but stinks wild.

Went inside because the drive thru line was so long thinking I would get faster service. Placed my order in the kiosk making a nice Christmas donation to Ronald McDonald house, so glad I chose the pay cash option! Got my ticket and waited 10 minutes without a single person assisting me. Ended up walking out! Unbelievable bad service, when I left no cars were in the drive thru. What happened to my order? Left my ticket on the counter

Okay i feel bad for writing this but, its long over due. This is based on umpteen visits over the years and I even boycott both painesville stores for over a year and just recently have stopped in a few times. Lo and behold, nothings changed hence im writing this. My order is pretty basic, filet o fish meal and dbl cheeseburger w extra onion and a coke. Fries have never not been stale and/or undersalted, filet is never fresh, bun nor filet. Now the burger, for god sake dont even bother w special requests like extra onion, ive literally resorted to telling them I want it drowning in onion and still, no more than 20 little specs of onion.... So here I am now, back to boycotting like before, driving 10 plus minutes to either heisley or the rt 20 mentor location even though im literally 1 minutes away from this painesville one.