McDonald's Menu Prices at 8775 Mentor Ave ★3.6 (1021)

I ordered a double cheeseburger 1 med coke and a med fry I asked for extra onion and no pickles what a let down when I get this And the girl who brought me my food had the personality of a rock when asked if I could get some catchup she points didn’t say anything just points

I ordered a very simple order of a $5 McDouble meal deal and simply asked for no pickle and extra onion, they some how gave me a plain burger, I called back and was met with an extremely rude manager when I asked for options to fix my order they wanted the food back and my receipt so be careful they may selling returned food that was made wrong. Also the manager refused to do anything but that even though I explained I could not return because I was on lunch at work. I called McDonald’s corporate and I’m waiting for a call back. But just had to say they were adamant to receive the wrong food back in assuming they resell it. I will not be going back untill they fix this issue

Manager Kelly thinks people want free food when they gave me the wrong order. It was two 6 pc adult meals not kids meals. I wanted to give my kids the nuggets out of the bag I already had my hand in before I realized the fires were medium not smalls. Poor customer service Full story: Went to the drive-thru to order two kids meals. There was some confusion and I was given two six-piece adult chicken nugget meals when I got to the window I was handed a bag and I looked inside thinking they just ran out of the boxes and realized I had medium sized fries. I said my order was supposed to be kids meals. The girl apologized she got a manager. That's when things went wrong. The manager made me feel like I was trying to get free food when in fact they had given me the wrong order. They asked for my credit card to give me the refund, I was in a hurry as my daughter had practice. Manager didn't greet me when she came over or say sorry about the confusion she just said she needed the food back, I questioned because it was the same food and I was going to give my kids their six piece so they could start eating. She took the bag back from me said she'd get fired for giving out free food. At this point I became defensive because she made me feel like I was trying to steal food from them. They asked if I wanted the medium drink which they had already handed me instead of the small that comes with the kids meal. I said not if I'm going to be charged for it because again she seemed like I was trying to steal food. They did not take my daughter's drink back so I thought they were just giving it to me. They still had my credit card but made me pull up without my credit card. Then when I got to my daughter's practice I looked at my receipt and she up-charged me a medium drink. I'm sorry if your policies and your care for your customers has gone so bad that you can make a mistake and not give a customer any type of apology. Clearly at this location your manager Kelly is more worried about people stealing her food and making your customers feel like thieves. I will not patron this location again.

Terrible drive thru experience. Instead of apologizing and offering solutions, the "manager" demanded I pay extra for an item that should have been included in what I already paid. Zero customer service skills. Food was mid at best.

Absolutely horrible experience employees are extremely rude and don't seem to care to do their job. food is cold 95% of the time. Definitely not worth the price you pay highly avoid this place as much as possible