McDonald's Menu Prices at 19755 W. 130th St. ★2.3 (61)

Nice restaurant! The manager on duty was a super woman - as you could tell she was dealing with staffing issues. Felt super bad for her as she doing so many things at once. She was very nice and accommodating. Went above and beyond to make sure we got out good fast- and that says something when she was running both the front end and the drive thru by herself.

I originally left a factual, fair review about this location being listed as open on Christmas Day when it was not. Everything about the store initially appeared open — lights on, drive-thru accessible, cars actively moving — so there was no immediate indication it was closed. At least 20 cars, including mine, waited in the drive-thru for about 30 minutes before realizing what was actually happening. Because the drive-thru exit is partially obscured, each car slowly pulled forward and left, creating the illusion that the line was simply moving very slowly, which felt reasonable given the holiday. That was just during the time I was there — it’s hard to believe this didn’t happen repeatedly throughout the day. This entire situation could have been avoided by accurately updating the hours. McDonald’s responded to that review and asked me to email them, which I did under a documented customer care case (reference included in the screenshots). The response I received was a generic, nonsensical deflection about holiday traditions and employee choice — completely missing the point. This was never about whether employees should work holidays. It was about inaccurate public information. Shortly after that exchange, my original review was removed. That doesn’t sit right with me. The experience was real. I’m a real customer. The review was factual, measured, and not exaggerated in any way. Removing legitimate feedback instead of addressing a simple, fixable issue says far more than the original review ever did. Details matter. Transparency matters. And trying to make honest feedback disappear instead of owning it is disappointing.

This McDonald’s has been open for months now. They can’t seem to get anything right. Their ice cream machine is ALWAYS down. It’s never worked, and when it did, it wasn’t the right consistency. I would think with being a new FRANCHISE, not a small business, but a global franchise, that there would have been training, solid management, experience - but there’s none of that here. I can understand the first month having some issues - it’s new. But this place has been open for some time now and still can’t get anything right. Also - I’ve done curbside a few times. So not worth it. You’re better off going through the drive through as they complete the drive through line before they even begin to look at mobile orders. Just disappointed.

I don't understand these other reviews at all. This is one of the best McDonald's around. Clean, modern, fast service and quality staff. I have been here quite a bit. Never disappointed.

Whoever made my mcchicken at 8:00pm feb 5th you pmo so bad. I had just gotten off work, I have a sore throat healing from a tonsillectomy and come here to order a mcchicken with EXTRA mayo to help the food go down more gently and you put 2 dabs of mayo on my sandwich. I’m already home and now I have to have to go buy some mayo to put on my sandwiches because I’m out of it at home. This was my breaking point, your poor mayo job made somebody cry today thanks🥲