McDonald's Menu Prices at 350 W Bagley Rd ★3.4 (1091)

Went through the drive thru ordered 2 big breakfasts w pancakes . Was asked to pull up and wait when food came out there were no pancakes . Went back through the drive thru and told them they were missing . Manager met me at the window asked me what I was missing I said 2 orders of pancakes he said I didn’t order correctly and was only willing to give me one set of pancakes . For the 21.59 my breakfasts cost I think I have paid for them . How much can pancakes cost . This is the 3rd time recently I have been there and every time there has been an issue . Thought 3rd time was the Charm obviously not . I won’t be going back there . What has happened to customer service? They have no interest in making the customer happy or making the order correct .

Overall 1 star. The manager must just like little kids because the only people that work there are high schoolers. They mess up every order ever. I even do it through the app every single time. Apparently that's too difficult as well... They forget sauce every single time I go. Not exaggerating either. Then when you ask for the sauce that you already paid for they try and charge you 15 cents. My favorite part is I ALWAYS ask for my receipt. They messed up my order so I grab the receipt. THEY CAN'T EVEN GIVE YOU THE RIGHT RECIPT. I was given a receipt for a single BBQ sauce.....So I have to sit there and go in my email just so i don't have to pay 15 cents. At least taco bell down the street gives you a paper with a phone number to call if they miss an item. I have been going to this same location for 10 years and it hasn't changed. It's officially a management issue. The guy only hires kids. They either do it on purpose because they don't like you or they are just plain dumb. I've worked there so i know everything i order pops up on the screen. how hard is it to put it all in the bag???? They can't even leave ice out when you ask for NO ice. I go back around the line to get my drink with no ice and they hand me another drink WITH ice. So i got 3 drinks for free because they can't figure out how to put no ice???? If i wanted 3 drinks don't you think i would have bought 3? i don't need 3 damn drinks for free. This place sucks and nothing is ever right. They need a new manager because clearly this guy likes kids. Awful location.

I don’t understand why it’s so insanely difficult for them to figure out what they’re doing. I just spent $4.50 on a large caramel latte just for half the cup to be empty and most of what was in there was foam. I understand it’s a bunch of young kids working there but jeez how dumb do you have to be to hand out a half empty coffee.

Service always takes forever at this location, doesn’t matter time of day. Also I think they may have started outsourcing their drive thru order takers. Keep hearing heavy accents and they somehow can never understand the simple items I order. Don’t have these issues with other locations, it’s worth the drive into Middleburg if you want McDonalds.

Orders are always messed up, wrong food, wrong receipts, everything. It also seems like the people working are just kids who weren't trained correctly by their manager and don't know what to do. Also, these 5 star reviews under this location seem fake. Perhaps a way to raise the stars of this location so it doesn't look as bad. Lastly, the links the owner will send to "contact" 1 star reviewers doesn't even work; they likely send those links so other people believe the issues were resolved. Don't spend your money at this McDonalds.