McDonald's Menu Prices at 711 S Broadway ★3.5 (1809)

Waited 20 minutes for 2 frappes, which we ordered online 20 minutes before getting there. Said there was confusion and proceeded to take even longer. It was simple orders and not very busy. Absolutely ridiculous for 2 simple drinks.

Went tonight through drive thru, ordered my food paid a when I went to the second window. They were giving me the wrong food. She didn’t hand to me but said what it was an I disagreed gave her my receipt. And she came back an said pull forward they making it now. 30 min later no food. I went inside. An took eternity to get someone’s attention. Got my cash back. Change was wrong 10 min later after standing there. I got my correct cash back. Issue 1 here is : Horrible customer service, if you make eye contact with someone you go to the person ask what they need, if you can’t send someone that will help. To resolve the issue. Issue 2 here is : If your tired go home don’t be at work with an attitude. Issue 3 here is: If you make a mistake in drive thru don’t tell the person to pull forward and ferget just make they damn food so none of this issue happens. Employees need to be retrained on there customer service better. Communication and customer service is the #1 key in the food industry. You are a billion dollar company take time to retrain your employees for better.

I ordered a hot pumpkin latte. Got to the window. Waited a few quite a few minutes got a cold pumpkin latte told him I ordered hot. I heard the girl back there. Say whatever. I could see they were running out of pumpkin syrup. It was nasty flavoring. I couldn't even drink it. I appreciate mistakes are made, but the customer don't want to hear you complain

I Rarely give 5 stars, but the food was good, i asked for no salt on the fries, thst were cold, but thats my only complaint, the syaff waa wonderful, Jamie did a wonerful job of making us feel important and welcome, we will be back again, Kudos to Jamie for his great customer service

The night manager was so rude. My McDonald’s app was not giving the correct code to order food she told me to wait there for 15 minutes for another code to order again. Instead of providing me with good customer service and giving points and a discount she decided to curse at me and tell me oh well. Very argumentative even cursed at me, very poor customer service here. Never going here again. She would not provide her name. One of her employees did provide her name and I will be reporting it to corporate.