McDonald's Menu Prices at 1114 West Kearney ★3.5 (2645)

I placed my order online on 11/27/25 yes Thanksgiving. When I arrived to pick up my food I waited 10 to 15 minutes at the drive thru window. A voice came on and said,can I help you? I said I was there to pick up my online order. Then nothing! Waited 10 more minutes at the drive thru window . Nobody ever came. No closed signs anywhere! There were people waiting in line before me and people behind me. I could not leave until they left. Then I went over to another McDonald's also not opened. I tried to call customer service but they too were closed. Unbelievable! No refund given had to call the bank but also not opened! I'm not angry because they were closed I am angry because they did not have signs of saying so and they took my order and money no problem.

Ordered the 2 biscuits and gravy this morning in the drive through and tell me why there are 2 biscuits stacked on top of each other and just enough gravy to cover the top biscuits?? Ridiculous for the price you pay for that item. They also had to remake the mocha frappes I ordered because those where even wrong. I could possibly understand if you was seriously busy but it wasn't. Even had to wait for hash browns which were not hot if they just cooked them 🙄. Order number 1212

I just ordered and they didnt have sweet tea and didn’t tell me until the food window. which was fine- I’m not picky. However I waited outside of the drive thru line for this ticket to only get a 4 piece. I have to be at work so this can’t be made right but was extremely disappointing.

Live near this location and have 2 teenagers who like McDonald's... so I unfortunately have been here several times. This location needs a complete overhaul on their staff. I usually use the app to place my orders (drive thru pickup) so I get some deals. I recently decided to stop doing that after being told to park out of the line and wait for someone to bring the food to my car.... yet again. This has happened so much that I'm genuinely surprised when they let us have our food at the 2nd window. It's almost every time anymore. Not to mention the order is FREQUENTLY wrong. 2 times I sat in my car for around 20 minutes before they brought the food out. I watched them serve every car in the drive thru before they decided to make mine. This last time it was the same story while I was on my lunch break. They asked me to pull to spot #2 because the cheeseburger wasn't ready. Then one of the workers brought a bag to the car next to mine and said that they didn't have any chicken sandwiches yet and that's what they were waiting on. Meanwhile I'm watching every. single. car. in the drive thru get their food at the window and drive off. After half an hour of sitting and waiting I am not happy because I'm 5 minutes past my time to clock back in from my lunch shift. I waited at the counter for nearly 10 whole minutes and had multiple employees walk by me without speaking before someone finally asked if I needed to be helped. I said yes, I ordered on the app for drive thru pickup 40 minutes ago. She walked back and grabbed my bag and said oh I'm sorry about that and walked off after handing it to me. The food was all cold. Complete waste of time and money and no explanation for why they lied about my food not being made. Stop telling people to park and wait so often! All you do is get the drive thru rush serviced and get to the parked orders when you remember we're out there. I will be driving to N Kansas location from now on. This location has gone downhill the last year as least and it would require a miracle to get these people trained to a basic competence level. I would personally fire everyone except the older black lady and start over with a team that actually cares if they have a job or not.

Me and my friend come here almost everyday for breakfast. The service has been horrible everytime, an older man needed help at the counter and 2 teenage girls (me and my friend) had to help him with the order on the screen. no one helped him after 10 minutes. Theres never anyone at the counter helping. The drive thru line also always takes 20-30 minutes to tell them our order. Im very disappointed with this mcdonalds service because any other one ive gone through has never taken this long or had this horrible service. This location needs to be fixed by the managers taking initiative or firing the crew and getting new people. It's mcdonalds so many people would work here and do 100% instead of not even 5% like the current workers.