McDonald's Menu Prices at 2321 Upper Bottom Rd ★2.3 (135)

If you ever want a burger you could break windows with this is the place. Staff and management are pretty incompetent too. They can’t seem to listen long enough to get your order right but they sure can play on their phones and hang out while you’re in line.

Beautiful new restaurant run by people you cannot understand and who cannot understand you either. I caught an error on my receipt in the drive-thru (even though they repeated back to me what I was asking for, they still had it wrong). I told them at the window, to which they responded, "I got you." Then, I was still delivered the wrong order and went inside to wait 5 minutes at the counter to be acknowledged. There were only three other patrons in the restaurant, and none of them were at the counter. I had specified that I didn't want the middle bun on my Big Mac and was delivered a Big Mac in a container with no bun at all. When I was inside telling then yet again that I wanted the outer un, I was told they cannot take special orders by holding the middle bun (as I get it at every other McDonald's). Well, the third time they gave me another container with everything but the bun and gave me a bun in a separate wrapper. Too much trouble. I will not be back, even if I have to drive 10 miles out of my way.

One of the most poorly run Mcdonalds in the area. Manager "Don" has zero customer service skills. Placed order, then waited 10 minutes for them to come tell me the ice cream machine was broken. Asked for a refund, but manager was "busy" so i had to wait 15 minutes for him to not be busy before getting my refund. He seemed angry at me, did not say a word. I would have probably not written this review if he at least offered an apology, but after wasting 25 minutes, I walked out with no food.

Ordered 2 sundaes with extra chocolate on 1/1/26, usually when I order this, it’s perfect, tonight the cups were not full, no extra chocolate and probably should have had them remade. This particular location has many issues with not getting the order correct, food cold and rude service! I was excited to have a McDonalds close to my home but this McDonalds is so poorly run, I choose McDonalds that are further away so I get the service a paying customer should receive!

I came to eat here with a large group of people. The waitress was exceptional, friendly, and on top of things. And the cook was accommodating to our specific needs. Had a great time!