McDonald's Menu Prices at 3950 Baldwin Rd ★3.5 (1764)

No soda fountain in the lobby of this location, they seem to be disappearing from all locations. Our food was made correctly and quickly, just no fountain is disappointing as every other fast food chain has them and now its a hassle to have to ask for a refill.

Ever since the new remodel, it hides the view to the customers. And the service is absolutely terrible, they are regularly rude, not helpful. Since when do you not care about the front store? They are absolutely horrible at getting orders right. So I just stop eating McDonald's, i go to burger king for lunch.

We live nearby and are frequent patrons of this location. Tonight we used the drive through, and were told to pull up to wait for our food at one of the drive up parking locations. When we got our food, it wasn't actually our order, so I had to go inside. There was no one at the registers or assisting the in-store patrons. It took several minutes to get someone's attention. They took back the wrong bag and did give me the correct one. Everything looked in order. However, when we got home we also had some quality issues. My McChicken had no lettuce. My partners mccrispy deluxe had... Well. See for yourself in the picture. The slice of tomato was the smallest and there was barely any lettuce. The fries were good though. But, what's going on? In short: I'm pretty sure this could be resolved by having adequate staffing, and these folks almost certainly aren't getting paid for the workload they're given.

If I could give this location zero stars, I would. I pulled up to the drive-thru and was told to “hold on.” A few seconds later, another car pulled up in the next lane and was helped immediately, while I continued waiting. That already didn’t feel fair — and it only got worse from there. When the employee finally returned, I told him I had a code from the official McDonald’s app. I read the code to him and his response was, “Are you joking?” — which was incredibly unprofessional. He then asked me to pull up to the window, so I did, and I physically showed him the code on my phone. He said the code “wasn’t working,” so he couldn’t give me the free item. I responded respectfully that this wasn’t my fault — it’s McDonald’s app — and if the code won’t scan, they should honor it or figure out a solution. I even asked them to please comp the item, since the app clearly showed the deal on my phone. He then called over a manager, and somehow the service got worse. She was rude, dismissive, and claimed the app was a “third-party app,” which makes absolutely no sense because I was using the McDonald’s app at McDonald’s. When I asked for her name, she refused to give it and wasn’t even wearing a name tag. So I asked how I could escalate the issue. She told me to call the store and speak to her supervisor on Monday (12/29) — but then refused to provide the supervisor’s name AND said she didn’t even know the store’s phone number. This is a manager saying she doesn’t know the number to the restaurant she runs. I’ve worked in the industry for years, and this is exactly the type of management that destroys customer trust — rude, misinformed, and unwilling to help when something goes wrong. It wasn’t about the free item — I had other food in my order — it was about the principle and basic customer service. In the end, I left without buying anything. If you can’t treat customers with respect or resolve simple app issues, maybe a customer-facing job isn’t the right fit. Truly disappointing experience from start to finish.

Used my rewards points for a QPC and ordered a large 10-piece meal. Instead I got two ten pieces, no burger and no fries. The nuggets are delicious tho