McDonald's Menu Prices at 2438 W Cermak ★3.5 (2422)

Stooped in because my girlfriend had a Dr's appointment and I needed a place for my son to play. It wasn't very clean but the staff was very friendly and courteous and even gave my son a balloon it definitely made his day. The play place wasn't the best but it made the 1 hour we had to wait go by very fast. I just want to say how nice the staff was and even went out of their way to make sure we were takin care of.

Staff was awesome to my child, and they loved the smoothie and fries. This was their first Happy Meal, and they loved it and the apple slices and toy. The biggest draw is the kids indoor playpen! not many of these around, and this is a great way to get the kid out of the house for a bit during the winter. Weird there wasn't a changing table in the men's room. If you have kids, highly recommend this!

I really like this McDonald's because these young people hustle their butts off. They have great attitudes and they really do try the best. This is a very stressful McDonald's because it is very busy. The men's bathroom is questionable simply because there are those who are homeless who come and utilize the bathroom and they mess it up. There are those who are homeless and they mess up the bathroom but they also make their small purchases.

Only reason why I give it two stars is because the food has always tasted and presented as it should be. Reason why I’m giving them two stars is because their service is horrible. Ordered my food through the app hoping I will save myself some time since I was on my lunch. I waited ten minutes in the curbside parking space and nobody came out. Walked in and the registers and the restaurant was completely empty besides two customers seating. I asked for my order and a employee stated my food would be right out. They completely forgot about my order. I still waited 5 minutes to get my food. When I asked for ketchup the employee said they don’t have any. This location is always lacking customer service. I don’t understand why they demand to get paid more when they can’t get the basics right!!! Please work on customer service, people want to get their food and leave not deal with attitude.

I ordered online 20 minutes prior for a pick up because I was on my way to work, and the drive thru line was backed up all the way to the street!! I finally got to the speaker and they never took my order or code!!! I basically had to pull off out of line because I would’ve been late for work if I waited!!! I called this store at 2438 W Cermak to speak with a manger about how can I retrieve my refund after seeing online that I would get it back from the location I ordered from and the manager was VERY NASTY AND RUDE TO ME!!! She told me she didn’t see my order in her que and basically I didn’t make an order!! When I explained to her I was charged to my bank account and I have the pick up code as well wich I read off to her.!!! She yelled at me telling me she can’t keep talking to me and that she can’t help me and call the general manager in the morning!!! The treatment to a paying customer was was so ridiculous I had to take time out to let this incident be known!!! I’m very very unpleased… Store 2438 w Cermack in Little Village