McDonald's Menu Prices at 1380 W Lake Street ★3.7 (2278)

Location is labeled “24 hours” and has lobby open after 12am. Walked in and all kiosks and registers are off with no one helping service customers. Continued to use the app and the only option available is “drive thru”, was finally able to get an employee’s attention, which was extremely rude and unprofessional, and he refused to give orders through the app. My question is why have lobby available on Google Maps and labeled 24 hours in area where you’re gonna have customers walk in and refuse to service those customers? Don’t recommend and encourage others not to even think about stopping here.

Came To The Drive Thru On Feb 1st 2026 At 1pm First Window Associate Talked Super Fast Can Barley Finish My Order Or Sentence I Felt Rushed With Ordering. 2 Window Worker Was Completely Disgustingly Rude! My Food Was Not Properly Wrapped & Incorrect She Tried To Rush Me Out Of The Drive Thru After I Stated Multiple Times My Order Was Wrong & Made Incorrectly . I Had To Drive Around Again Just For Them To Correct It

I literally gave then a 4 star review yesterday because my coffee was perfectly made. 24 hours later my coffee is wrong and the customer service is terrible. I've included pics of my previous order and the previous review. When I pay for extra caramel I expect to see extra caramel. It's been pretty consistent across locations. Yesterday was my 1st time getting it from this location and they did it correctly. Today, WRONG! I paid for 2 shots of espresso. There's no espresso in my coffee. You can immediately taste espresso and all I tasted was sweet coffee. I also paid for 3 caramel drizzle. There was no caramel on the side of my cup like it usually is. There was a small amount on the bottom. I asked the lady at the window where is the caramel. She pointed to the small amount at the bottom of the cup. I was in a rush so I did not have time to argue or dispute what EXTEA CARAMEL meant. If wish I'd tasted it before I pulled off because I would have most definitely argued and disputed that there was no espresso! Hey, McDonald's...how about some consistency across the board. Great customer service aand accuracy should be guaranteed.

This McDonald’s in the West Loop is fantastic! Their drive-thru service is seriously the best I’ve ever experienced - fast, efficient, and always incredibly kind and friendly. The staff go out of their way to make every visit pleasant, and my order is always correct. Truly a welcoming experience every time, and definitely my go-to spot when I’m on the go!

Food was okay. Ordered mcgriddle, sausage mcmuffin, hashbrown, and 2 coffees on Christmas morning (10:10am-10:16am) through the drive-thru. No other customers around but the woman taking the orders were rushing me the entire time. She didn't ask for my reward code so I had to tell her. Only put in 2 orders and closed it on me. Obviously I wasn't done. Service was just horrible.