McDonald's Menu Prices at 1637 W 95th St ★3.5 (1209)

With 30 plus years of professional customer service, I've never had to wait more than 30 minutes for "fast food" - UNTIL NOW. I ordered a Six Dollar McDouble Meal at the kiosk in the lobby and waited patiently for its completion. While waiting, someone behind me ordered after I did, and received his order within 5 minutes, while an employee was running orders out to a busy drive-thru. After 30 minutes - with no other lobby orders other than myself and the guy who already left, and an empty drive-thru - I overheard personal conversations from the back area about schedules and other things that shouldn't be audible to lobby customers; so I decided to investigate why my order had not been competed yet. Once I approached the counter, I made eye contact with someone in the kitchen for assistance. As the employee came up, "wassup?" was the first thig spoken. In response I asked, "um, wassup with my order - I've been waiting for 30 minutes?" They asked for my receipt, and informed me the order didn't come up on the back monitors - the screens didn't look on at all. I received NO apology, NO immediate managerial assistance, and NO offer to compensation the inconvenience of waiting - EVEN IF IT WAS A TECHNICAL ISSUE! To make matters worse, THE FOOD WAS NOT FRESH OR HOT! After waiting for more than 30 minutes for "fast food", my EXPECTATION was for FRESH HOT FOOD; especially because it was cool outside. In the time of crossing the street and reaching for some fries, I realized that there was no heat coming from them; after checking the temperature of everything else I just threw it away disappointed of the experience I had. Money waisted! Totally unacceptable! Not sure if this is a norm at this location, but I won't be back. Ironically, I hadn't been to a McDonald's in about 2 years because of diet changes, today I was treating myself for those changes because I was on-the-go to an event (that I missed because of this); this experience confirms my final McDonalds visit.

The mcnuggets, fries and diet coke I had were all great. Service was also excellent. If it would have been a bit cooler I could have enjoyed the outdoors where I am writing this review. Instead I sat on a bar stool because of limited regular seating. All in all a wonderful visit.

Order 2 simple double cheeseburgers. And they have me park and wait for over 5 minutes. Cars behind me get their food and go. There’s 0 reason for it to take long like that. I’m working I go to McDonald’s for “fast food”. It’s no longer fast or even cheap. I didn’t even get my food I left I don’t have time for that shit.

unfortunately i’m cursed with having this mcdonald’s as my closest one so i go here to have somewhat warm food when i get home. It feels pointless, the food here is usually cold and somehow the fries never seem fresh. the staff here is awful too, they don’t even acknowledge you. i work retail so i get it, nobody wants to do a mundane job like this 40 hours a week but brother welcome to capitalism. usually i’m like whatever it’s mcdonald’s why would i expect good quality and super friendly people, i just want a cheap meal that does the job. i’m usually getting that somewhat. Today though? nah. giving me a regular big mac when i ordered a chicken big mac and saying nothing is insane work. i don’t expect much but cmon man. gonna just travel a bit further for a better mcdonald’s and reheat the food at home now.

Super clean! And everything was hot and fresh. The kiosk was kinda messy up. But no big deal they got my order out as soon as they realized it was not received.