McDonald's Menu Prices at 100 N Bolingbrook Dr ★3.4 (1886)

Worse Mcdonald’s ever. I tried not to put any bad review, but I would strongly recommend going to another McDonald’s. I have had over 4times where they forgot some part of the meal. Today is much worse. I have a whole piece of eggshell in the sandwich. When I call to ask for assistance, I got screamed at for every time I speak the Mcdonalds associate wasnt able to hear me clearly. Then she hang up.

Horrible customer service, No hello, No thank you. Kid on 2nd window handed me the food & slammed window. No napkins, no straw, I sat there waiting for napkins and BBQ sauce. Teach your employees customer service skills and to greet the customer. Will not be returning...

The food is good when they remember to place everything in the bag. Please double check your order before you leave. If you use door dash at this location they are known for not handing all the bags to the driver leaving you with half of your food order. This location wants you to place your orders on kiosks and not have to deal with real people so all employees are hiding in the back. You could wait 10 minutes to speak to someone at this location. When I have issues where I did not get all my food the managers here are not very willing to help resolve the issue. Lots of attitude and hesitation.

So I actually liked going to this McDonald’s but not anymore. I ask for extra sauce all the time and they never give it to me but they surely make it they mission to charge me .40 cent everytime and the lady who is at the counter she acts like she doesn’t wanna give it or act like someone is lying. Try to make people food how they ask and not always rushing.

I visited this establishment tonight, after leaving work… Long story short, I ordered a plain fish (no tartar or cheese), fresh, and 2 apple pies. When I get to the second window to receive my food, the Hispanic lady with the blue shirt on, and hair pulled back into a ponytail said, “I don’t know if they told you but we don’t have any more apple pies. We’ll have to make some more. I’m not sure if you want to wait, but it’ll take 12 minutes to make some more.” I said, “yeah, ok. I’ll wait.” She said pull up to the next window. About 7 minutes later, another young lady, Hispanic with curly hair, comes to the window. Her hair was down and she either had a ponytail at the top, or a headset on, but most of her hair was down. She opened the window. I had to back up since I pulled up too far (expecting them to come outside to bring me the food.) Anyway, she had a “fake professional” smile. I said, excitedly, “thank you!” She placed the bag on my left hand, turned, did NOT say anything, and the window closed. Not responding, and her behavior, was off-putting and left an awful first impression of the business and their levels of service. I drove down the street and got on the expressway. Long story short, I noticed the first pie had a “enjoy by 10:22pm” sticker on it; perplexing. According to my receipt, the order was placed at 9:06pm. Both pies were cold. If one was cold, then I probably would’ve kept going but since both were cold, I returned to the McDonalds for a refund of the pies. The manager did a good job of staying professional and hearing me out. I’m not understanding why I was told fresh pies would be made, only to be handed cold, stale pies. This was my first and last time visiting this McDonalds. I’m never returning here. The service was NOT good, and the food wasn’t great either. The sandwich was just ok… I don’t understand why some people think customers want cold food, when they’re not a deli.