McDonald's Menu Prices at 1298 E Ontario Ave ★3.2 (1359)

My experience at this McDonald’s was unacceptable. Last Friday, I placed a mobile order for drive-thru pickup. At the speaker, I provided my code and was told to move forward. When I reached the first window, I gave the code again, and the employee insisted several times that there was no order associated with it. I showed her my receipt email and the app, yet she kept repeating that she “didn’t know” and that “there was no order,” without offering any solution. While I was still trying to explain, she closed the window in my face without a single word. This was extremely disrespectful and completely unprofessional. When she opened the window again, she simply asked if my name was Vanessa, and after I said yes, she waved her hand for me to move forward—no apology, no courtesy, nothing. At the second window, I finally received my order, but the employee there didn’t even greet me. On top of that, I had ordered medium fries, and once again they were almost empty. This is not the first time this has happened at this location. I also want to mention that I speak English with an accent, and I genuinely felt that the employee at the first window treated me poorly because of it. No customer should ever be made to feel disrespected for that reason. Overall, the lack of professionalism and basic human decency at this location was extremely disappointing.

Been to a lot of McDonald's, and when I say this one has the best service provided by the leadership of the best manager I have seen, no one can top it. First of all, I went on a usual dinner time "rush" at the drive through. For myself, I went inside and used the kiosk. The service provided inside led by the manager "Makai" (hopefully I spelled his name right) was phenomenal. You could hear he was motivating to the workers but led by example by working hard and working fast. Appreciate your generosity Makai! Glad they made the right person manager.

Something is fishy about the drive-thru in the mornings. They seem to only take one order at a time, then wait until that customer gets their food handed to them thru the window before taking the next customer's order. Each time I come in the mornings I'm sitting in the drive-thru for 5-10 minutes, sometimes seeing another car place their order and pull forward, but they still don't take my order for a long time. Maybe it's to make their completion times look good ("only 2 minutes from order placed to order served"). Half the time I'll just back out and leave. Who has that kind of time??

This McDonalds does not honor the reward system. Second time this week. Workers don’t know how to communicate with their customers. Instead of finding a solution with me or even explaining why they weren’t able to take my code. I got the restaurants window slammed twice during the experience. Then was being told to pay full amount with no other context. came at 2:45 pm on sat feb 23. Very unpleasant experience.

Had a bad experience this morning. Entered the drive through at 9:40am, got my food at 10:07am. Myself and a half dozen cars forced to park out front and wait, and wait, and wait. No apology from the manager. Late to church. Do better.