McDonald's Menu Prices at 1450 E Sumner St ★3.5 (1183)

Extremely rude employees ! The only employee who was nice and smile and actually spoke to me was a heavier set gentleman with red hair ! He should be training your employees ! The first gal at the drive thru acted as if I was bothering her and I was super nice and smiled at her and used the manners my parents taught me . The second window employee was extremely rude . Did not speak just handed me my food and had me waiting forever for a happy meal ! Spent $24 to be looked at in disgust but my kids were hungry . All I could hope is that the poor treatment wasn’t due to my skin color ! Been in Hartford since 2004 and have never been treated so bad . Mind you all of this taking place in front of my 11 year old daughter and 6 year old son ! Do better and retrain your employees !

The food is as good as any McDonald's. However, the wait times are insane. Routinely waiting 20-40 minutes in the drive-thru. I tried using the McDonald's app for curbside pick-up but ended up waiting so long I had to go to the drive-thru or just leave! How is this possible in what is supposed to be the quintessence of fast food? Culvers has a shorter wait and they supposedly make the food fresh! The food should be ready to go sitting in a heat cabinet or whatever! There are times where I just order a cheeseburger and fries but it's 20 minutes at least! Why for the love of god? Part of the problem is they never make anyone pull ahead into the designated drive thru parking spaces so those of us with small orders don't have to wait. I've been going there for almost a year now and I've never seen anyone park there. Just a crazy long drive thru line and empty parking spaces. It makes no sense! I suspect nobody wants to bring the food all the way outside. The only place to get your food quickly is Taco Bell!

I've eaten many times here! Best week day crew ever! Food is fast and hot. Drinks and fries are always full to the brim. Super friendly work crew. Weekend crew has more students, so that's the only time I'll have issues with quality and service.

I ordered ahead, but still sat at the window for 7 minutes. Nobody said anything. Once I finally actually got my food, everything was cold, nothing was even remotely warm.

What can I say, it's McDonald's. Ways the same, always good. And they actually had one person taking orders so we didn't have to use the awful kiosks!