McDonald's Menu Prices at 2535 Mountaineer Blvd ★3.3 (1270)

My husband and I ordered two double quarter pounder meals with no bun. They said they were short handed so they put both burgers on the Sam tray. His was basically raw. We learned our lesson here. 🤦🏻‍♀️

This McDonald’s is a standalone location in the South Ridge Shopping Center parking lot. It’s a fairly large building with a clean, modern exterior and updated signage. Inside, the restaurant features a good-sized dining area with a mix of seating styles — from high-top stools and traditional booths to comfortable, padded armchairs with a fun striped design that added a touch of style to the space. One standout feature is the indoor kids’ play area, which is quite large — a rare sight these days, especially post-COVID. It’s a great bonus for families and adds value to the location. The cleanliness was acceptable overall, though it could’ve used a bit more attention in a few areas. What really hurt the atmosphere rating, however, was the employees standing right outside the entrance smoking as I arrived. This is a huge turnoff — it feels unprofessional and unhygienic, and it immediately leaves a negative first impression. If not for that, I would’ve rated the atmosphere a 4 out of 5. 🙋‍♂️ Service: 4 out of 5 Service was better than expected. I had an issue using my McDonald’s app to redeem a free iced caramel coffee. One of the employees noticed I was having trouble, stepped in to help, and after trying to resolve it, simply gave me the coffee for free. She was friendly, helpful, and understanding — it’s always nice when a team member goes out of their way to assist a customer, even if the issue is with the app and not the store. 🍔 Food: 3 out of 5 I ordered a bacon, egg, and cheese McMuffin and a large iced caramel coffee. The McMuffin was decent — warm, with a good balance of flavor. Pretty standard but satisfying. Unfortunately, the coffee was way too sweet — so overpowering that I couldn’t even finish it. That knocked the food rating down for me. ⸻ ✅ Would I return? Sure — it’s a decent McDonald’s that offers the basics with a bit more style than average, especially for families with young kids. But I really hope McDonald’s — and fast food places in general — start enforcing better standards about employee visibility during smoke breaks. It really impacts the overall experience.

Poor service, waited 20+ minutes for our order which was 2 of the new sandwich meals and a happy meal, meat was pretty much raw on the sandwiches. The worke kept messing orders up and inbetween orders kept having to pull his pants up and fix his hair that didn't have a net or a hat covering.

As a bit of a McConnoisseur, having dined at McDonald’s both foreign and domestic across many states, I can confidently say this is the only location that has ever been consistently slow at breakfast. Not a one-off visit. Every time. And when I say slow, I’m including the time in London when I had to explain to both the employee and the manager that I wanted a sausage biscuit and they thought I was asking for a sausage wrapped in cookies.

I have never in my life experienced anything like I experienced here. The closest is when I went to a KFC and they had no chicken. I went to the drive-thru here and I got no response at all for about 10 minutes from the speaker. Thankfully I was in the front of the line. I had ordered in the app so I changed it to pick up inside thinking there was something wrong with the speakers. No, it wasn't the speakers. I went inside and there were 16 people irate and hungry. Some of them had been there for an hour and a half already. I ended up spending 59 minutes myself before I finally walked away with no food and no refund. I've still never gotten a refund from it. No food was coming out of the kitchen other than two or three orders the entire time I was there, and those orders were completely wrong, like every single one of them. There are only three people working and only one looked like he gave a crap about what he was doing. The others just moved along slower than molasses in winter with no concern about anything. I also saw the guy scratch himself and then make a sandwich with no gloves. Beyond unbelievable. And I'd like a refund eventually, though I'm not holding my breath.