McDonald's Menu Prices at 819 N Sullivan Rd ★3.5 (2148)

This has never happened before but paper was left on the hamburger patty and served. My son bit into it and knew it wasn't right. I tried calling but it keeps saying the line is busy. This is not cool

Bad experience due to poor service. I use the drive-through because it’s supposed to be faster, but I got stuck in a line that didn’t move. I finally just ordered a coffee, and after paying they told me they were going to take a while, and asked me to park around the corner and wait. After almost 10 minutes, I got out of my vehicle and went inside the store. I waited even longer for an employee to show up, who finally asked about my coffee after I explained that I was told to wait. The coffee was there, ready, but no one had brought it out. All I got was a “sorry.” Terrible service and customer care.

This is the worst McDonald's I have been in. I placed an order online and went in to eat so my food would be just about ready when I got in the store. I was asked if I was Doordash when I entered the store. I stated that I had an online order. The counter person didn't say anything and walked away. More and more people came into the lobby and unless they had a doordash order were not being helped. After about 25 minutes of waiting, I went to the counter and waited for another 5 minutes for someone to say something. 5 different workers walked by not acknowledging anyone in the lobby. I finally said something to the girl working the counter, about not having my order and her only words, "I'll get the manager". I spoke with the manager calmly explaining that it had been 30 minutes since I ordered and didn't have my order. I gave her the order number and she couldn't find the order. She did rectify the situation. The order wasn't completely correct, but close. The shift manager was the saving grace for this store, but I would not recommend. I also heard several people come in from the drive thru who were missing items from their meals.

I drive deliveries for Uber and my car battery crashed just after picking up an order. Thanks to the McManagement and especially Kira, they jump started my car and got me back on the road to deliver the order. Thanks again! Your the best!

I never write reviews, but this time I will say something. I pretty much never have a problem with this location until now. This is NOT the first time I get ice cream here and I’m sorry, but this is dumb. I payed for a normal portion and they gave me so little. I asked them to add more because I payed money for this and they told me they can’t add more than 3oz. Later on I went to 2 different locations and asked for the same thing and they gave me to normal amount. I hate to be this person but I worked at restaurants, and fast food for over 5 years and this is not how customer service is done. It’s not that hard to go and add some more ice cream. I’m just not going to get ice cream here anymore and I recommend people to go to a different location if you don’t want to be cheated