McDonald's Menu Prices at 15 S Havana St ★3.7 (2066)

I have been going here for 5 years or so at this point. Been good, until today. I ate about 60% of a spicy chicken sandwich, which had a terrible chewy texture. I drove back and the manager Preston patronized me when I asked if I can get another one due to the quality, stating I at over 85% so it’s too bad. If you have quality issues don’t attempt to ask for replacement.

The food quality at this location is always pretty consistent, fairly fresh and good. Only 1 time over my last 3 visits did I ask for fresh fries. With that being said, the management is terrible. I myself have had several occasions where I literally stood directly in front of the front counter for 5 minutes plus with no acknowledgment from the workers. I had to check my pulse to make sure I was alive cause I was being treated like a ghost. I try to make all my reviews strictly objective and honest. But from my own experience with this particular McDonald's, management is well not objective. They pre-judge and in my opinion have probably lost good opportunities for better employees that maybe have better customer service skills and knowledge. I am not the first person to say this either... Maybe have a class on customer service and maybe give the ones you mis-judge a fair opportunity. As far as im concerned, this McDonald's is the worst in Spokane tied with the Argonne location. Spokane go to market street McDonald's for an all around better experience.

This McDonalds has really gone down hill in the past few months. There were two homeless people in the dining area with dogs(not license service animals). The floors are gross, the kiosk machines are filthy and look like that haven’t been clean recently.

Anytime I order the pies strawberries and cream at the store they're never on hand they have to put them down. They take twelve minutes or so, why can't you guys just have a couple on hand you sell them so much. They always have apple on hand i'm sorry's like the least favourite of mine and my children's. And I feel like when you pre order online through the app.They should be able to see the order before the person arrives.So that way, if they don't have it ready.They can at least prep it and get it ready.

For the most part, a McDonald's is a McDonald's is an McDonald's, right? The food is the same, the music is mildly annoying, and you go there for a cheap bite. So why a 5 star review? Because of the people. I go to this McDonald's because the people are awesome! On my visit today, an older gal by the name of Bobbi(y?) was working her tail off. She was so kind, helpful, and attentive to every customer she encountered. She made sure the lobby was clean and the customers were satisfied; her service was welcoming and immaculate! I dream of a day in this country when we cherish our elders enough to let them retire worry free, but until that day, I will continue to frequent the establishments that employ them. I hope she is treated and paid well like the treasure she is and I'll be sure to bring a smile with me upon my return. :)