McDonald's Menu Prices at 3316 132nd St Se ★3.7 (1198)

Ordered a 2x cheeseburger meal with NO ONIONS and I opened the bag at home and BOTH cheese burgers were ONLY ONION. NO cheese, NO condiments, NO pickles, just a PLAIN burger and ONIONS. The ticket for each burger was labeled correct as “cheeseburger, NO ONION” on both but Fried cold, limp, unseasoned. YET again they messed my order totally up again. Won’t EVER return to this location. This is the third time I’ve had a major issue with food. How hard is it?? Just lazy. Note: Cannot eat ANYTHING an onion touches, so this was inedible and I wasn’t going BACK OUT to get this fixed. Refused to deliver a proper order when requested. No refund offered.

I just need to say the the quality at McDonalds is always consistently great. You always know what you are going to get and the service is always quick and dependable. I wouldn’t necessarily be one to comment on McDs but a recent experience at Blazing Onion prompted this. My wife and I ordered two burgers for pick up and paid over $40 without drinks. My wife’s burger was over cooked to the point of being charred and burnt and my burger was sloppily put together and difficult to eat. Very disappointing for the money.

I pulled up to the drive thru to place my order, but the previous customer’s order stayed on the screen the whole time, so I couldn’t see the menu. I let the staff know about the issue, but I had to repeat myself multiple times because they kept asking me to repeat what I was saying. After repeating myself about six times, they said they couldn’t do anything about it and continued asking what I wanted to order. They then asked me to pull up to the window. When I pulled up, they started rushing me to order even though I still hadn’t seen the menu. I had to Google the menu on my phone just to decide what I wanted. Since they were in a hurry trying to meet their time requirements for corporate, they rushed me to the next window, and the employee at the payment window, Tiffany, had a bad attitude. When I asked to speak to a manager, she gave me even more attitude. At the last window, the manager, Ono, was there. I explained the situation, but she didn’t seem to care at all. She just kept asking what I wanted to order, even after I told her her employee Tiffany had provided horrible customer service. She then acted like she didn’t understand what I was explaining because of a “language barrier,” even though it was clear she understood what was happening and just didn’t want to address it. In the end, all she did was point me to a phone number where you leave a voicemail and wait for someone to call you back. This was the worst McDonald’s customer service experience I’ve ever had anywhere in the world. It’s disappointing to see employees giving attitude and managers not caring at all.

Normally we drive through and get our food to go but today we decided we were going to go in and sit down take a little break from work. This has been the best sit down experience to a McDonalds. The service was VERY fast! And Shirley was a delightful person to order from and ask questions plus her smile added to the environment. The food was hot and fresh and we even ordered more after our meal. It is very clean in here and lots of places for sit-down. Even the playland looks great. We will definitely be back.

This is a nice location, the lobby is clean and the kiosks make it very easy to order. The staff is young and friendly. The drive-thru can be crazy busy most nights after the lobby closes! Also, it's all about the fries!