McDonald's Menu Prices at 3580 Wheaton Way ★3.5 (1482)

Been here several times, always my go to for a quick small meal in the area. Staff are always friendly and the food has always been good and met expectations. They also never miss when I ask for no salt, which is really appreciated for my health. Def a good spot for a quick bite.

I am expressing my serious disappointment regarding the service I received at your restaurant’s drive-thru on November 12 between 4:00 and 4:15 PM. The unprofessionalism, disrespect, and lack of basic customer service I encountered were unacceptable and far below McDonald’s standards. At drive-thru lane #2, the young woman at the speaker repeatedly entered my mobile app code incorrectly. I patiently repeated it four times as she became increasingly frustrated. When she told me the code had expired, I explained that it had just been generated and I had already refreshed the app several times. Instead of helping, she mumbled something under her breath. I asked her to repeat herself because I didn't hear what she said. She suddenly yelled so loudly through the headset, “What is it that you’re trying to order?” Her tone was so aggressive and inappropriate that I was genuinely shocked. How embarassing.I told her calmly that I wanted a Happy Meal and that there was no reason for her attitude. When I asked for her name so I could speak to a manager, she refused and told me to pull forward. At the window, another employee denied being the person I had just spoken to. When I asked for a manager, she closed the window and discussed the situation with another employee before a manager came out. The manager admitted she had heard the exchange and agreed the employee’s behavior was inappropriate. She apologized and explained that the team member was frustrated because it was busy. While I appreciated her honesty, that excuse is unacceptable — McDonald’s is always busy, and professionalism should never disappear under pressure. After the encounter, I called the restaurant and spoke with Cam, who was polite, empathetic, and professional. She apologized sincerely and assured me the General Manager would be informed. Her professionalism stood in stark contrast to the behavior I experienced earlier. However, I remain deeply disappointed. This incident revealed not only a lack of professionalism and respect but also a serious gap in training and problem-solving. The solution was simple: a staff member could have scanned my QR code at the window, something the employee was clearly unaware of. This lack of basic knowledge shows a need for immediate retraining for all drive-thru employees on handling digital orders, communicating respectfully, and maintaining composure in busy situations. As a Director of Operations with over 20 years in customer service, I would never tolerate an employee yelling and screaming at or dismissing a customer. McDonald’s is known worldwide for consistency, speed, and friendliness. This experience failed to reflect that. No customer should ever be yelled at while trying to place an order. I trust that this matter will be escalated, that corrective action will be taken, and that retraining will occur to prevent future incidents of this nature. A follow up from the GM would be approportae for this matter.

I just did my normal order and wanted 1 of the meal fries large and a medium fries. I got my orders right except for the fries which my wife got a medium size fries and my receipt said large and I got a small size fries instead of medium fries. If your new in the job I understand and forgive you but if you been in the job and not paying attention fixed the issue.

Fast food ? More like slow food . Around 8:30pm today (Feb 2,2026) I had an order and it took about 30 mins just for them to finish my order . Front desk girl with the eyebrow piecing was really rude and had a really snarky attitude. There was a room full of customers waiting for their orders inside and everyone can clearly hear the female staffs and see them standing around gossiping behind the wall by the ice cream machines talking about customers not caring that we were all waiting for our order and can see and hear them . It’s a shame .

I stopped at mc donald this afternoon around 2:30 to 3:00. I ordered 2 mc flurry 1 sundae and 2 large french fries. 1 of the oreo mc flurry was just a little above at the middle of the cup. When I complained the man insist that he didn’t make a mistake on that one. He dump a lot of oreo in it and said… next time he’s going to charge me!!!!! But he did not add an ice cream to it! I understand that your busy!!!! But do your job properly! And maybe you shouldn't put a model picture outside that way… you can cheat on your customers!!!! Out family likes to stop in a drive through to get something to eat or an ice cream for a drive but now we will never stop at mcdonalds!!!! They are a cheater!!!! And hell! I’m not going to pay extra because I complained for being ripped off!!!