McDonald's Menu Prices at 14540 Hancock Village Street ★3.3 (1326)

Waited at the first window for 7 minutes while the lady was standing there texting with the longest line during the 3 o’clock hour that I’ve ever seen, and then waiting at the second window for 21 minutes and counting. I’m waiting for two happy meals and a mcdouble meal btw. I placed my order in the drive through at 2:48. I just got my food at 3:21 and the fries are cold.

See photos for what the employees think is a four piece nugget and a medium fry. Tell me why they were out of milk and juice for happy meals so I asked for a Sprite and they freakin uncharged me for a medium. What kid is drinking a medium Sprite. I mean really a four piece nugget full of tartar sauce. What the heck is that? Store is filthy. Service is slow. Employees stand around doing nothing. Worst McDonalds on the face of the earth.

I visit today service was horrible. I had to send my food in 3 times to still have it wrong when I got home. I had 2 meal deals they didn't give me the chicken nuggets. 2 freshly cook fish combos 1 with tartar and 2 without they didn't put tartar on 1 of the sandwich. The fries were not hot. No ketchup in the bag. Every since I got home I have calling the store no one answered goes straight to voicemail. Smh this is not the first time this has happened at this location. I live right behind the McDonald's. I would like my money back or my food cooked right or you can send me a gift card for the rest of the year.

Tonight I waited 30 minutes in the drive thru for 3 happy meals and a McDouble & fries. I made the mistake of getting into the inner drive thru line and couldn’t abort the mission even if I tried- or of course I would have. When I’m solo parenting my 4 children, the drive thru is something I really rely on as it’s hard to bring 4 children 5 & under into a restaurant- especially on my own. A quick, easy & “treat” meal for my kids after a day of errands for the week turned into a nightmare with my two youngest children inconsolably hungry & us trapped in this non-moving line. If this were just a one time occurrence, I wouldn’t be writing this; however, my husband experienced the same exact situation 2 months ago- except his wait clocked in at 40 mins. Despite this being the closest McDonald’s to our home- I will be driving 12 mins down the road now after two identical, miserable experiences.

No matter what time I place an order, I’m honestly always waiting 30 minutes. What is the purpose of the app and ordering ahead if you have to wait an eternity to get your food. I literally ordered 2 large fries 40 minutes ago curbside. I just got them, and they are cold and not even filled to the top. What is happening?! I literally asked is ketchup in the bag? She said I don’t know, but if it isn’t I’m sorry and walked away.