McDonald's Menu Prices at 1000 S Us Hwy 89 ★3.2 (1328)

The main reason for this review happened in about a 1 min window of my vist. While waiting for my my family's food there was a young blonde manager/lead who kept repeatedly who kept calling another employee "you're my favorite Mexican". I feel McDonald's was the ones who set the standards for what fast food was, now it's probably one of the worst for service.

We just went through the drive thru at Wednesday 8:20am. The guy who gave us our food was a snob. Didn’t crack a smile at all. Rolled his eyes and looked up at the sky as if dismissing us when he handed us out drinks. After traveling long distances it would be nice to see a friendly face. Taking this Mc Donald’s off our list of place to get a quick bite while traveling. Food was fresh and tasty, coffee was extra bitter.

I live here. It's not that the food was bad, or the service was bad pe se. I'm actually writing this out of frustration and because of the danger to employees. It is currently 26 degrees, and there is slick ice on the Asphalt. At roughly 7:45 PM, with no one in the drive through line, I was told the standard, we're waiting on fries "Please pull into slot A". Normally, totally fine. I get it. We got to keep the line moving. I know exactly what that was like. Unfortunately, I draw the line at doing so at the pointless risk of making an employee walk to slot A or B, in freezing temperatures, when no other people are waiting on food, with black ice on the ground. The reason they gave me to keep pulling forward was that "sorry, we're short staffed, can you please just pull forward?" I'm uncertain the logic behind that, as if an employee slips on the ice and files workman's compensation for cracking their head open on a slick asphalt would certainly leave them short staffed. I didn't put up a fuss, I just pulled forward. But, while I doubt McDonalds probably doesn't care about what I think, I at least won't patron a place that has a policy insistent on dangerous policies that could harm the employees. I did my hell time in customer service; I won't risk others to be harmed--because you or this franchise rules insist more on efficiency then safety. If the sweet gentleman who'd brought me my food had slipped, my Dashcam footage would be to his attorney in a heartbeat. I actually apologized to him that he had to come out to bring me the food. Not every customer is attempting to argue when they bring up a point to your employees at the window, especially when they aren't being confrontational. Sometimes I just don't want someone getting hurt. Perhaps they just get it so often from horrific customers, that they simply just repeat what they say and it's not worth it to put up a fuss. I didn't make a scene or anything, I just did what I was asked, and will have this stance moving forward. I never thought I'd say this, but for other customers who might want a different option, there's a halfway decent Wendy's over near the on/off ramp in the Gas Station, with a very quiet drive through line and plenty of space. Let's be serious, their fries are nowhere near as good as McDonalds, but they have other things that are comparable.

We had to repeat our order multiple times and when we tried using a code they had us repeat it 5 time before they got it and they still messed up our order the man who took our order was rude and acting like we were stupid asking what the code was and saying it was a four number code and when we would tell him what the code was he would repeat different numbers over and over DO NOT RECOMMEND if you want to be treated with respect and if you want what you actually order. You will be wasting your money!!!!!!

Don’t even bother with curbside pickup. I’ve tried to use it twice the last time I went and had to go inside or to the drive through where the employees are incompetent and rude. 1) I just ordered an ice cream after a long day. Continued to wait in my car listening to an audiobook. It seemed like a bit of time had passed and I had seen people come and go. After about 15 minutes I looked and they had marked my order completed. So I got out of the car and went inside where I was ignored by employees even though they were looking right at me! Finally a girl came from all the way in the back to see if I needed anything. I let her know what happened and she got my ice cream. 2) I was driving the 5 minutes from work for a mobile pick up order. A fry and a frozen coke. Within that 5 minutes they had marked my order completed. When I got to McDonalds and opened the app it read “Your order was completed before receiving a spot number please go to the counter or drive through and provide your order number XXXX to a server.” So I went through the drive through and was asked to wait. I waited 10 minutes for the employee to come back and say “It says that’s an invalid mobile order number. So I read the statement to him. He got his manager who was ABSOLUTELY rude. Not an I’m sorry that happened or oh I’m not sure how that happened but a “well you need to get here faster pull up to the second window.” I’m not sure if anyone even actually reads these but that is absolutely ridiculous. Rude people, poor service, and cold food. Then they ask for $17 / hour to stand around doing nothing it seems.