McDonald's Menu Prices at The Woodlands — 77381 ★3.8 (1142)

I want to give a big thank you to Jennise (manager) and Martha (cleaner). They are always super friendly, welcoming, and bring such positive energy. Their smiles and kindness make the atmosphere so much better, and you can tell they truly care about the customers. It’s always a pleasure to visit when they are around!

Very Unprofessional Customer Service Experience at This McDonald’s Location from Leadership. I’ve been a regular McDonald’s customer and a loyal rewards member for a long time, but unfortunately, my recent experience at the Woodlands location left a lot to be desired. While picking up a DoorDash order, I encountered a very busy front counter and a manager who seemed overwhelmed. When I finally got her attention to ask about my order (which was on the Dasher tablet rather than the POS), she was dismissive and unhelpful. Initially, she said they didn’t have the order and then told me I couldn’t wait at the front counter, even though I was just trying to clarify the situation. It took multiple explanations and a call to DoorDash support before she even considered remaking the order, and by that time, we had to cancel it. The entire interaction felt rude and unprofessional, and it’s disappointing to see this kind of customer service at a McDonald’s in a good area. When I told her tht support was just going to cancel the order her response was “Exactly!” and went on to help someone else. Being “The Leader” of several staff members this is a terrible example to set to say the least. If this is the behavior the staff has to look up to this location is in serious trouble. I’m sure the owners would not approve. Hopefully, management can improve how they handle busy times and treat customers with more respect in the future.

am extremely dissatisfied with the customer service experience my son had at 4600 Woodlands Pkwy, The Woodlands, TX 77381. When attempting to purchase a meal, the staff informed him that his card was not working. After he contacted me, I reviewed my account and discovered that $11.48 had already been deducted. Upon bringing this to the staff's attention, they acknowledged the issue and promised to refund the money. Given the inconvenience caused, I hope you will consider hiring staff who are more attentive to customer needs and understand the importance of providing excellent customer service.

Except for the sugar ants crawling all over, it’s fine. This McDonalds needs to be refinished something bad.

Went through the drive through (along with about a dozen other cars) just got a Big Mac meal with a diet coke and it was almost unrecognizable!! Wish I would've taken a pic of the meat- the tiniest, thinest patty, it hardly qualified! There must have been 1/4 cup of secret sauce! And there was something wrong with the diet coke - didn't taste right At All!! Need to go back and speak to manager!!