McDonald's Menu Prices at 200 W Ih 30 ★3.4 (1756)

Watched a few employees wonder around while the kitchen is slammed. Didn’t fill lobby orders, just watched order after order go out the drive through. Not a single person in the lobby getting food. Watched Door Dash driver after Door Dash driver come and go. Lobby FULL of people that have ordered. After 30 minutes I finally flag an employee down, they refuse to pretty much turn around and acknowledge you otherwise. Tell her I’ve been waiting for food for 30 minutes like at this point it’s ridiculous. You’re only serving drive thru and door dash. Hits me with the kitchen is just really busy we have a lot of food going. 30 minutes, you’ve flat out ignored the order for 30 minutes. Another young girl behind the counter starts our order after over hearing this and has it out in not even 3 minutes. That’s how much effort it took. Afterwards, anyone that is in the lobby has to get up and ask for their food. Otherwise it’s not filled. I could understand if orders were going out the drive thru AND lobby, but nothing was going to the lobby. And there wasn’t even an apology or an attempt to own it. I’ve been in food service. I get it gets hectic and busy and overwhelming. But that was terrible service all the way through.

Nowhere in Texas where there are certain.....people working they stop selling breakfast at 10:20 every morning and every different locations I've been to in Texas this has to change...... I should not be having my order canceled because I ordered it 10 11 minutes 13 minutes prior 15 minutes prior to 10:30 this has to change we all know 11 is reasonable..... Is simply these workers trying to clean up the morning mess so they can hurry up and finish the rest of the day with lunch........ It's lazy it's very unsettling they don't tell you until it's you've been waiting for 20 to 30 minutes.. and this is in every location I've been into...

Stopped in Christmas Eve for dinner about 6pm, my wife went in to order. She said the restroom was nasty, there was no paper towels and the air dryer didn’t work. Ordered our food and waited 40 minutes, I told her to get our money back as I was tired of waiting. It wasn’t a complicated order, 2 quarter pound meals. She had our drinks as they give you the cups to self serve. When she finally got someone to help her to get a refund, they still charged her for the drinks. We went across the street to Jack N Box spent about 3 minutes in drive thru and got our food. What a pathetic excuse for a “fast food” place at McDonalds.

I am very disappointed with the management, particularly with Marisela. No employee should ever be yelled at, discriminated against, or threatened without any explanation. That is not an appropriate or professional way for a supervisor to manage or treat a team member. I am also aware of multiple individuals who have expressed concerns about being treated poorly by this manager. When several people share similar experiences, it raises serious concerns about leadership and workplace culture. I hope this feedback is taken seriously and that improvements are made to ensure a respectful and supportive environment for everyone.

I am a business owner and used to like McDonald’s. No wonder their numbers are in the dumpster. I normally treat my crew once or twice a week for lunch from there. No more. They are Lacking customer service and all hate there jobs. They have no idea what they are doing if they get busy. Service and food quality definitely reflect it. More like 0 star. Sorry McDonald’s no more from us we are boycotting the Royse City location.