McDonald's Menu Prices at 1463 W Pleasant Run Rd ★3.4 (1191)

Trust me if you’re craving McDonald’s, pick a different location. This one’s rough. I placed a mobile order for a Big Mac and medium fries during my lunch break and went through the drive-thru. They told me to park in spot 1 and wait. I waited 15–20 minutes and nothing came. Pretty sure they gave my food to someone else. I went inside and got ignored. No one came to the counter. I had to go back through the drive-thru again, and this time they told me to park in spot 2. Total time from arrival to food in hand? About 35 minutes. They gave me a free apple pie, which I appreciated… until I bit into it. Also, don’t expect the owner to care. They don’t respond to complaints just send you to the corporate feedback page.

I have NEVER taken the time to review on anything but I am beyond LIVID with this store. The unprofessionalism, laziness, and lack of customer satisfaction is BEYOND comprehension. Two weeks ago I placed a delivery order through the app. Cost me over $60 with delivery fees, driver tip, and over priced food. 3 meals ordered and only thing received was drinks. After 2 hours of calls between them and door dash, I was refunded $10 and told to replace the order. So now I would have to pay all the fees again, another $60 plus the $60 already spent, $10 refund, equals $110 for three “blue meals”- ummmm nope. Well today, both of my autistic children begged for McDonald’s and HESITANTLY decided to give them another try. BUT, this time I committed to checking order before accepting delivery. AND lo AND BEHOLD, the order was wrong AGAIN. I told the driver I can’t accept and apologized. It wasn’t her fault. She can’t check a sticker sealed bag. So, she is driving to the store now to fix it and I ABSOLUTELY need to pay her extra in tip because I KNOW door dash and McDonald’s SURE WILL NOT. I called Mc Donald’s location that this came from, tried explaining the situation. Even told the girl on phone I know they are over worked, under paid, and under staffed, but this is a repeat issue and my autistic kids now are waiting and their routine is MAJORLY affected by late dinner and bedtime schedule. I was dismissed, interrupted and told, “we will fix it” and then hung up on when I tried to respond. No. “I’m so sorry” or “how can we make this right”, just rudely hung up on. My first job was a McDonald's employee a long time ago and NEVER would I treat a customer like that. I have spent WAY too much money on food that def is not the best for any person really, so I am deleting my app and we will NOT be purchasing from McDonald’s again. I will also be sharing this across every social media platform I can because this is DISCUSTING and NOT ACCEPTABLE. Your food is not worth what we pay so the least you can do is give a crap and treat your customer who pay your paychecks with a little decency and respect.

Restaurant is going down hill you have to check your order before you drive off most likely you will be missing something from your order and the manager Maria is very rude customer satisfaction is not her priority. The fact that you have to return to the restaurant because they forgot something is your order and has an attitude when you complain is very unprofessional. She needs a coaching or training along with her team to get orders efficiently and as fast as possible. Curbside orders are taking way too long at times is a 20 minute wait.

Seems like training is in order. Everytime I place an order, online or drive thru- I will order HONEY they question like they have no clue of why honey is, get home and honey mustard is in the bag. WTH?? Honey and honey mustard are totally different please learn your condiments , it’s frustrating to order what you want, and can’t seem to get it, because of complete laziness , or oblivion !

Horrible customer service! All the workers were hiding in the back! The mangers were sitting I. The office being lazy! Christmas day! A lot of people waiting in line for hours!