McDonald's Menu Prices at 2980 Fort Worth Highway ★3.5 (1212)

**UPDATE** I received a reply from the supposed “owner” telling me to contact the “McDelivery Service.” This is completely unacceptable and dismissive, especially given that my complaint was about food safety, not just delivery issues. Missing items in sealed bags, cold and hours-old food, and unsafe burgers are the responsibility of the restaurant, not DoorDash. DoorDash has already credited me for the entire order, but I was not seeking compensation. I was seeking accountability. I have now filed formal reports with: • McDonald’s Corporate (case opened) • Parker County Health Department (inspection requested) • The franchise contact listed through the Parker County Chamber This goes far beyond poor customer service. The condition of the food being prepared at this location is a health and safety concern, and I will continue escalating until I am confident corrective action has been taken. Until then: DO NOT EAT at this McDonald’s. Both Willow Park and Weatherford locations are only a ten-minute drive away and are far safer options. I’m genuinely disappointed to write this, because the Hudson Oaks McDonald’s used to be one of the best in our area. Over the past year, however, the quality and consistency have declined so dramatically that it’s become completely unreliable. We are a household with a disabled veteran and limited mobility, so we often order through DoorDash. Unfortunately, this location now gets the order wrong two out of three times, and the past two orders were essentially inedible. We live barely a mile and a half away, so travel time is not the issue. Food has arrived with cold, seemingly day old frozen fries, burgers that tasted old, and this most recent order was missing multiple items despite the bags being sealed. No straws, no napkins, no sauces, missing two fries, missing McFlurry—yet the printed ticket in the bag clearly listed everything we ordered. This is not a DoorDash problem. This is a store operations problem. Hudson Oaks is growing quickly, and this location needs to raise its standards to match the community it serves. At this point, Willow Park’s McDonald’s is consistently far better, and even Burger King provides more reliable, edible food. Sadly, after years of being loyal customers, we won’t be ordering from the Hudson Oaks McDonald’s again until there is a significant improvement in quality and accuracy. Buyer beware, what used to be dependable has become frustratingly inconsistent.

Seeing Garrett in the drive thru is the only reason I look forward to coming to this location. That kid has a awesome attitude and always makes me smile and laugh when I come through. As someone who worked in fast food management for years, I hope his managers take notice, appreciate and treat him well!

As I pulled into the parking lot, I did not see the faint markings saying I was going the wrong direction. As I turned around and entered the drive thru, I was met with an employee by the name of Anthony, who decided to throw his arms in the air and scream at me "DO NOT ENTER", "I DONT KNOW WHY MFKRS CANT READ"... I immediately reversed out of the drive through, went inside and spoke with the GM Julian. I explained the situation and demanded an apology. Julian was VERY professional given the situation and how aggravated I was. Anthony came out and apologized while trying to also say he was just trying to "save peoples lives". He only stopped arguing when Julian told him to stop. I voice recorded the "apology" just for record. The fact that I am a woman and had to be berated by a man in the drive through because of simple mistake will keep me from ever going to this location again. I left and went to Taco Bell..

Had a good experience at this McDonald's. I was running late and needed to grab food on the way home so I used my mobile app to order. I pulled up to the drive-thru and gave them my mobile number, which the girl taking my order asked me if I was using the mobile app. They don't always ask if you are using the mobile app, but at this one they did; that's good training. The first window I received my receipt and then pulled up to the second window where my food was ready. Then drove home, decided not to eat it in the car. The cheeseburger was still hot. I don't care what anybody says, you really can't get a bad hamburger at McDonald's. They know what they are doing. Now, here's the most important part about my visit to any mcdonald's, the fries. For some reason, today you never get the full amount of french fries with the order. Whether you were getting a small, medium, or large it is hit or miss. As you can see in the picture, the fries were full. That is the mark of a good McDonald's. Great job on that, team. Not sure if it is just that one person with a heavy hand or that the managers are training their people right. But, if you're reading this, keep it up 👍🏽 Although the girl taking my order over the speaker was very friendly, the reason that I gave the service a rating of 4 is that when I received my food it was from what it look like to be one of the managers. She wasn't rude, but when she handed me my food she was having a conversation with somebody in the background. It would do all managers in today's McDonald's establishments to watch any commercial from the 80s, where the McDonald's worker always ends the food over with a smile. It's not difficult to give somebody a full attention for a couple of seconds, but it's just as easy not to. With that being said, I was very satisfied with my experience. I will be back at this McDonald's 🍔🍟

In case you can’t tell that’s a rare cheeseburger. Manger says they don’t cook the burgers the machines do and you have to tell them how you want it cooked. 30 years old been going to McDonald my whole life and now apparently the you have to request a fully cooked cheeseburger. If that was the case why did they not ask how I wanted it cooked? Makes me wonder how many undercooked burgers have they fed my kids. Just wild.