McDonald's Menu Prices at 15957 N Freeway ★3.5 (960)

Reposting this review from last week, as somehow my original review from 1/2/2026 has disappeared. I’m generally a fan of McDonald’s for a quick snack. Today I visited this location and ordered a hamburger with no ketchup and a small fry. I should have checked the order before leaving the drive‑thru, because the hamburger was missing all the usual condiments—no mustard, pickles, or onions. Instead, it had only ketchup. I was disappointed in the employees who lack the attention to detail. Thankfully I’m not allergic to ketchup, but I truly dislike it on a burger. The next time I am in the area, I will choose other food options, and not this location. Really hope they can get their act together.

I wanted to write a review for their teammate Mckenzie! My order was messed up and she handled the situation so well and made sure my order was right before I left and I got the sauces I needed. She had such a great attitude and was so sweet!

I frequent this location because of location is convenient to my commute. But repeatedly I am asked to pull ahead to a waiting area for basic breakfast items. Letting the window crew know when I am in an oversize vehicle and their awkwardly placed and tight lot/waiting area proves to be a difficult task or even being asked to move and waiting significant time for a mcmuffin is BS. These items should ne hot and ready.. Fast food is a luxury these days and then management wants to argue with you about their window times. I was really hesitant to post this review as I don't want to complain about the service itself, the window staff is not at fault. It's a management issue. But it's ridiculous to put that pressure on them, and then inconvenience customers especially in this economy and for an over price "luxury item"

If I could give a zero I would! Don’t answer the phone and never make the food correct. It’s said when you need to have something removed due to an allergy and they take that and remove everything and give you your item plain. Not what I asked for! So disappointed because this happens quite often here so stopped ordering. Tried giving them another chance and nope that’s the last time.

This situation is not an isolated incident, as they have repeatedly failed to fulfill orders correctly and tend to engage in arguments rather than resolving issues. Will never come here again.