McDonald's Menu Prices at 450 Merrifield Rd ★3.8 (2558)

Ordered 5 Value meals. Only received 4 drinks, & 4 fries. No S&S for my nugget meal. Also ordered a basket of fries and two caramel sundae's with extra caramel. TELL ME WHY did they send out TWO SMALL CARAMEL FRAPPES?!?!?! Like? Could've easily communicated the ice cream machine being down with the dasher upon their arrival. It's been done before. Terrible location for my first time. Won't be a repeat customer

I had a really disappointing experience at this location . I placed a mobile curbside order and when I picked it up, I noticed it didn’t seem right. This isn’t the first time this has happened at this location, so I went back through the drive-thru to have it checked. At the window, the employee told me the order was correct. I checked the bag again and saw that some items were missing. I clearly showed my receipt on my phone and explained that I ordered two breakfast items but only received one. At that point, the woman who I assume was the manager became extremely unprofessional. She started raising her voice and accusing me of lying, saying she personally packed the bag and insisting that two breakfasts were included—when they clearly were not. I was calm and respectful the entire time, yet I was treated like I was trying to scam them. Mistakes happen, but being yelled at and accused of lying over a missing item is unacceptable. This location seriously needs to work on customer service and how management handles simple order issues.

After reading some reviews about customer service I found it's true: I was standing at the front while a supervisor trained a new cashier, and she left me waiting without saying a word. Even at the self-checkout, no one apologized, and I saw her serve another customer immediately. Staff should serve everyone without judging how they look

If I could give zero stars I would. I'm so mad right now. I only get 30 mins for lunch. I ordered a daily double meal. They pulled me up because they still had to cook the food. Waited about 10 minutes and when I get back to my job, my daily double has no meat. It had the tomatoes that I asked them to take off. It also had cheese, you know the cheese that comes between the two pieces of meat. I tried to call back because I don't have time to go back and the number is disconnected. I am so pissed. I hate McDonald's and will never go back.

Food is always the same, great that is. But service always is different each time we stop here. Sometimes they stop breakfast right at 10, sometimes they have it to 12. You never know.