McDonald's Menu Prices at 6901 Maynardville Pike ★3.3 (1485)

This morning I bought breakfast at this local restaurant. The lady who delivered my food was very kind and lovely; she said many nice things to me, even wishing me a happy day. Congratulations on the excellent staff!

The older female manager is horrible and needs a lot more training for this position, the young man taking the order didn't get any of the order correct and then the young girl wanted me to pull up to another window to wait on a soft drink. this is the worst service I have ever had in my life at any business. The entire crew needs to be trained properly except Amanda and she needs to be in management because she is the only competent one working there. Needless to say I hope the owner Mr. Farris gets a view of this location and makes necessary improvements,

I’m not usually one to complain, but what I can not stand is being lied to over something so simple. I ordered a Big Mac meal through the drive-thru & asked for the Mac sauce to be put on the side. I noticed on the screen that they charged me .50 for an additional side of Mac sauce so I asked them about that & they said they would fix it & to pull on up. I asked for a receipt when I got to the window & was told that the printer was not working, but they assured me they did not charge for me the Mac sauce to be on the side. Just went to look through my previous orders on the app & sure enough, the girl working the window lied straight to my face. Very unnecessary lying to a customer over 50 cents.

Literally go any where else. I put in an order a few weeks ago that got royally messed up, was promised a refund in 24 hours. Still waiting for that. Then today I get a meal and there is a cut string from someone’s hoodie in the fries?! Are you kidding. The only good thing from this store is the older lady in the mornings that takes care of the customers. But seriously, how do you not notice this in the fries? Or was it seen and you didn’t care enough to take it out. And when something like that happens and I try to call the store and repeatedly the phone was answered and hung up. I could hear the store in the back ground. You just didn’t wanna talk? Do better. So many times this location has failed to reach basic, minimal standards for customer service. While doordashing as well, they don’t care about the customers or the food.

The staff were incredibly disorganized and none of them knew what had happened to our food that we had to send back because it had a problem. In addition to being out of several parts of our order and more importantly not telling us till after we had already paid then they tried to give us our food without those missing items without telling us.