McDonald's Menu Prices at 651 Nut Rd ★3.3 (1225)

ive been going to this mcdonalds for awhile and the last few months have been like, immaculate. fresh food always, nuggets are always meaty and cooked to perfection, staff is so nice-- especially management.

My friend and I got McDonald's this moring and I got a hot tea or what I thought was a hot tea and it was just water. And when I called them back the staff was so rude and when I asked if I was gonna get my money back they just said ok I even asked if I could return it and get money back and then they just kept saying okay. And then they hung up on me this is the worst costumer service experience ever. I would definitely recommend going to a different location not the one on Nutt road unless you want rude service.

We are at this McDonald’s at least twice a week due to one of my kids having a lot of food difficulties. Thankfully he will eat McDonalds and that alone is worth 5 stars. However, the Phoenixville McDonald’s employees are literally always friendly, timely, and our orders are always hot and right. This is the best McDonalds I’ve ever been to.

Placed a mobile order for two sausage burritos, a hash brown, and a meal with a bacon mcgriddle, hash brown, and pumpkin iced coffee. The store was pretty busy, but that was not an excuse for the negative attitude all of the staff had. The person at the drive through was aggressive, and they waited until the third person to tell us they didn't have the pumpkin coffee. Okay, whatever, I asked for a caramel instead. We got the rest of our order and instead of hash browns they gave us two small fries. When we asked about it, we were given more attitude and told they were out of hash browns, and the window was closed. The value of the items they replaced the hash browns with us less than what we paid. No refund was offered. TLDR; The customer service was just a mess. They didn't have half our order, neglected to tell us, then got mad when we noticed that they replaced the missing items with cheaper substitutions.

Why the HECK are yall using cheap paper straws with cheap lids that literally crimp the straw before you can drink it?? Get sippy lids or offer no straw because this is ridiculous. It’s like drinking through newspaper and thoroughly ruins the “McDonald’s Coke” experience. You guys put so much time and money into perfecting your soft drinks then have the audacity to absolutely ruin it with the cheapest nastiest paper straws I’ve ever received. Will no longer be visiting this location so I can actually enjoy my drink because my straw is literally UNRAVELING