McDonald's Menu Prices at 311 Centerville Rd ★3.6 (2118)

This location used to be great. Went there this evening for dinner to check out the new building and was very disappointed. It is now so much smaller, and there is no customer service. Ketchup dispenser was empty, no napkins. Two employees standing around talking (and swearing throughout the conversation)…what are they being paid for? This is not a family atmosphere. We had our children with us and we should not have to hear this kind of talk. Then our food comes and that was a story in itself. Drinks not full, fries not full, and our snack wraps had barely anything on them…I rarely complain about restaurants, but this location has just gone downhill. We watched the employees who were “working” drop paper on the floor, and then look at it and leave it there… terrible experience this evening. Sad part is, no matter how many negative reviews are left, nothing will change. Prices will continue to go up, and work ethics will continue to go down.

I don’t usually go to this location but I was hungry late at night so I got some delivery and this was the location that was automatically chosen for me. First things first I got myself a small latte with whipped cream which is an extra 39 cents which is fine, however, when I received my order the latte was not stirred (the vanilla syrup was still sitting at the bottom of the cup) and there was no whip. There was also absolutely no cheese on the cheeseburger I got which was disappointing to find. The thing I find most frustrating is that there is no easy way to contact McDonald’s about the issue because everything I find tells me to contact my door dasher even though it was in no way their fault for the way the order was. Anyway, I don’t recommend this location, it seems like there is a lack of proper management and if you want your food to be the way you ordered it, this isn’t the place.

This new style McDonalds is like if Covid-19 were a fast good joint. Even my 8 year old said it was weird. They did not have a menu to look at. The customer is expected to navigate finding and placing their own order, manage payment, and solve problems on their own. Then everyone gathers around a hole in the wall where they bark out order numbers. The walls, floor, and tables are hospital grey. My kids are asking to take them to a different location because this place is "no fun" and they haven't even finished their burger. Just when we had hope that they colorful, fun, 80s-90s theme was coming back... they model McDonalds like a turnpike bathroom.

I'd like to start with saying I should have looked at recent reviews before coming to this location. My experience was identical to many others. I placed my curbside order and arrived at 7:25, we waited almost 30 minutes to get our order seeing people arrive after us and leave before us. After receiving our food we realized that it must have been sitting around awhile before it was brought out to us. Everything was cold. I then walked in to see if I could get fresh food but no one would even acknowledge my existence. The workers were cursing at each other and it just seemed extremely mismanaged. After waiting inside for 10 minutes we left. I'd rather reheat the food at home than be at McDonalds for a total of over an hour for 4 sandwiches and a medium fry. Do yourself a favor and avoid this place. 0 Stars!!

This may be the slowest McDonald's location I've ever been to. I've tried to order for here twice since they renovated. Once in person, once in the app for pick up. Both times I've waited for 30+ minutes. Do yourself a favor and take the time to drive to the next McDonald's, you will get your food faster.