McDonald's Menu Prices at 3519 Cedar Hills Blvd ★3.4 (2135)

Final Edit: I was able to finally get through to and meet up with the manager and they were very kind and lovely. I have updated my review accordingly! Hopefully it is not so difficult in the future! I was given a method for doing so, which does inspire confidence. :) Thank ya'll for keeping people fed. Edit to respond to reply: I have already used the link that they replied with. I used it a month before makign this review to try and get my issues resolved. Corporate insists that the issue is the management at this store not responding to them. I have an ongoing ticket with support for this. They don't read your reviews, they copy-pasta the reply below and pretend they did something. =-=- Original Review -=-=-=-=-=-=-=-=-=-=-=-= Back in September, I ordered two egg mcmuffin meals to go and I didn't get my hashbrowns. I have been trying with McDonald's to a get a refund or something for a month now. Corporate keeps emailing this location to ask them to issue it, and they keep ignoring it. I am mute and find walking difficult. They are really failing their customers here. The expectation seems to be that I can just hop up and walk inside and complain, which is difficult for me to do. Really wish Mr. Ronald McDonald would stop clowning around.

Edit* 10/26/22 The service is still bad, and the food is mediocre. Also the app needs to stop having limits on how many and how often you can use a deal. This McDonald's is like any other McDonald's. The service is what you'd expect, and the food is like any other one. I've been coming to this location for over 20 years now, and have seen all the various changes internally, externally, and even traffic adjustments. One thing to note though, is that They tend to be over busy and understaffed at all the exact opposite times than usual. Like I've gone at 2am, and they will have 12 cars in the drive thru. I've been there on Black Friday morning, and they have orders taking 30+minutes... That's not to say that this one is bad, simply hard to anticipate. I've gone and ordered $20 of food at 7pm (middle of the dinner rush) and there isn't a slow down at all. Also the men's room tends to be in better shape here, than many other McDonald's. So take that for it's worth. There isn't all that much seating in the lobby, but I'm sure most of their business is now done through the drive thru anyways. I'd recommend this if you're craving some, and don't want any other number of food option that are 1-2 blocks right down the road from them.

I tried to use my McDonalds app rewards for a free McGriddle for 3000 points at the in person cashier, I told her my 4 digit code multiple times and she said it isn’t working multiple times, than I tried scanning the QR code on their scanning device and once again it didn't work, she called her manager and then I gave the code to the manager, when she put it in she said that I already used that reward when I know I haven’t, and when I looked at my points on my phone, the 3450 points that I initially had dropped all the way down to 450 points as if I already used the reward, but guess what, no freaking McGriddle in my hand and she said I don’t know what happened. I left and thanked them for their service.

Drive through always seems busy but they process all the orders quickly and lately the service is much improved. The drive up window employees are always pleasant and smiling and the food is predictably constant quality.

Generally, a decent experience here, but last visit, I attempted to use a mobile reward and for some reason my order kept getting cancelled. When I finally got it to go through on the app and get a drive-thru pick up code, the lady at the ordering station repeated the wrong code back to me and said the order doesn’t exist. When I said the code again slowly and offered names to back up the letters (e.g. N as in Nancy), she just said, “Yeah, I couldn’t find your order.” Though it sounded like she didn’t even try to put in the correct code for a second attempt, and then she just ushered us along. If you mess up on the initial code input, and I offer clarity on the code, I’d expect you to at least try one more time with the correct code as I clarified it out.