McDonald's Menu Prices at 3115 S Harrah Rd ★3.3 (1182)

Just had a great experience here at this McDonalds location. Someone by the name of Shawnda (who I think was a manager) took the best care of me. I had a difficult order I was trying to place on the kiosk in the lobby and she helped me get through it, answering my dumb questions without making me feel like an idiot or an inconvenience whatsoever and I really appreciated it. Excellent customer service where someone goes above and beyond is becoming rare in this day and age yet she stayed with me the entire time offering assistance instead of just answering a question real quick and walking away. Thank you Shawnda.

I just visited this McDonald's location to pick up my mobile order. I walked inside and was greeted by a beautiful smile from a wonderful gal McKenzie, who was very friendly and welcoming. I let her know I was picking up my mobile order and upon searching for it using my code we found that the mobile app didn't send them the order. The order was paid for and went to the correct store, but you know how technology can be. She double checked her terminal and also checked the order board to see if it had come in but maybe hadn't been made yet. Alas! it was nowhere to be found. Without hesitating she pulled the Manager Jackson over to assist. He then ran his checks and determined as well that it was not present. He double checked with me that it had been paid for and was at the correct location. Then took action and made a judgment call without delay and offered to make the order. The order was made quickly and I was on my way. Both of these employees did a great job. Mckenzie was very nice! a total sweetheart. Her customer service was perfect from beginning to end. I've worked in the service industry in entry level and management positions in several different business types, and so I really appreciate when service is 5 star. Mckenzie greeted me as soon as I walked in. This is really important in the service industry. You greet customers when they enter and you always check on customers that are standing/waiting if you have not spoken with them personally, regardless of if it is your position or not. The latter part didn't apply to my situation but my point is that she nailed a really important service industry must. She also was fast and maintained her friendliness and professionalism when faced with a situation that could mean your going to deal with someone who is angry about what's going on. Some people in the industry can get nervous the moment they know that the customer "might" get angry and then this can lead to a domino effect that almost guarantees a bad experience for all parties involved. Not with Mckenzie or Jackson. Now mind you I'm not an A-hole and so I rarely get mad at employees at businesses. But these two were steadfast in thier friendliness and professionalism as they quickly handled this situation. It was such a fast and smooth handling of a situation and with no hesitating and no hiccups whatsoever. There are so many opportunities in the service industry to make a situation much slower and more abrasive than it needs to be. However these two really didn't make a single misstep. I am impressed and ended up only having to wait about 90 seconds from the moment I let Mckenzie know I was picking up a mobile order, to having the order placed in the queue after thier wonderful teamwork had smashed this customer service situation out of the park. Then maybe an additional 35 seconds until the order was complete. ART i tell you! ART! lol It's easy to not pay attention to or overlook all of the nuances of the art of the service industry. But the service industry is definitely lacking in these modern times and so I want to always thank the people who are providing five-star service and make sure that other people know that they're providing that five-star service. Mckenzie! thank you for your beautiful smile and welcoming energy and wonderful customer service. It really makes the difference even if not everyone recognizes it. Keep up the good work and never lose that personality of yours, and always smile because your smile makes the world a better place. Jackson! absolutely flawless Manager moves. You didn't fight the situation with your employee/team member, you didn't fight the situation with me. You did everything you HAVE TO DO when your a manager and you didn't hesitate at all. That makes your team members trust you when they know you don't fight them when they seek your assistance and it almost always ensures that the situation remains calm or calms down if the customer is miffed. Great job dude! You two literally were perfect and it was like a Nascar pit stop. 5 star! 110%

It's just ok. I do have to say though. I'm kinda sick of getting under cooked fries nearly every single time. Just let them cook and get crispy like they're supposed to be instead of rushing to cook me fresh fries that aren't done. I promise waiting an extra 2 minutes for properly cooked fries won't hurt my feelings or detract from my trip. But you know what does detract from my visit? Almost done hot fries that are soggy and limp. That is all. Thanks

The fries were hot and amazing. Figures that when got home the double quarter pounder had the bottom bun missing? This is crazy! Please watch what you are doing in the kitchen. Too many times have had issues with orders. Don’t plan on going back.

Employees were very helpful even checked to see if they had the boo bucket my granddaughter didn't have. Our food was fresh and was right. Just really enjoyed it visit