McDonald's Menu Prices at 1069 N Court St ★3.4 (1196)

I came through there at almost 6:00 in the morning I asked for two strawberry cream pies something so simple Unfortunately they tell me that none are made and it will be 12 minutes whatever happened to fast food I mean actual fast food where you go through there and you get your food immediately. People that have to work that cannot sit and wait on their food to get made that's why it is called fast food with the drive-thru

I honestly don’t know how the McDonald’s at 1069 N Court in Medina, OH is still operating the way it does, because the level of service here is some of the worst I’ve experienced at any fast-food restaurant. And I’m not saying that lightly. Every visit feels like a test of patience, and this location fails every single time. The employees inside seem completely uninterested in helping customers who actually walk through the doors. It’s like the moment you step into the lobby, you’ve entered a forgotten zone. There’s no urgency, no acknowledgment, and hardly any effort to provide basic service. You can stand there waiting, watching staff members glance past you as if you’re not even there. What really adds to the irritation is how absolutely obsessed this location seems to be with the drive-through, and the customers inside are left to suffer because of it. The drive-through gets all the attention, all the speed, and all the priority—while inside customers wait and wait and wait… for orders that would take minutes anywhere else. You can literally watch car after car fly through the drive-through while people inside are stuck with ridiculous delays. It feels chaotic, unorganized, and honestly careless. The atmosphere makes it look like nobody is communicating, nobody is coordinating, and nobody is making an effort to treat inside customers with the slightest bit of importance. The lack of urgency borders on disrespectful at this point. This location desperately needs leadership that actually notices what’s happening in the lobby. They need real training, real customer-service standards, and a serious reset on how they manage orders. Until the day they start treating all customers with equal priority—and actually act like they care about the people standing right in front of them—I absolutely cannot recommend this place. I’ve given this McDonald’s more chances than it deserves, and every visit has just reinforced how much improvement is needed. Save yourself the headache and go somewhere else.

Just left this McDonald’s and it was hands-down one of the worst fast-food experiences I’ve ever had. We ate inside, and it took 35 minutes to get our food. When it finally came out, several items were missing, and what we did receive was cold, sloppy, and clearly rushed. We weren’t the only ones dealing with this — multiple families around us were having the exact same problems. Instead of trying to fix anything, the staff was rude, unhelpful, and dismissive. The manager was especially unprofessional. When people asked about their orders, she actually told everyone that “Burger King is open down the street if you’re not happy.” Absolutely unbelievable behavior from someone supposed to be running the place. There were also no employees wearing gloves in the kitchen working with the food.. they were actually handing fries to customers and loading them on trays while holding them from the top so the food was touching their palms. This location desperately needs better leadership, better service, and basic respect for its customers. I won’t be returning anytime soon.

Ordered breakfast through the mobile app before ending time period and chose drive thru to pick up my order. I provided my code to the employee through the speaker and was told that I was all set and then was told they cannot complete my order at the window because I am picking it up after the cut off time to serve breakfast. The mobile app granted that order and should have been fulfilled and made so it could be ready for pick up despite picking it up 5 minutes after the end time. Very disappointing and frustrating!

It was decently busy. I ordered at the kiosk and went and sat. Food was out quickly and HOT! Meeka was so amazing and friendly. She delivered our food and was smiling and talkative. Even my 1 year old who is afraid of all new people was laughing and happy in her presence! My son spilt a drink and the staff quickly got him a new one without me asking and cleaned the mess before I could even get back from the bathroom with paper towels. Meeka is definitely someone they’ll want to stick around tho, she’s amazing with customers.