McDonald's Menu Prices at 865 Durham Rd ★3.2 (1558)

This McDonald’s really got on my bad side. I pull into the Mobile parking and placed my order. It gave me a code to go thru the drive thru, but the line was wrapped around the store, backed up bad. My granddaughter went in the location first to pick up our order, but they turned her away. I went in and I had to get the guy attention for him to tell me he can’t get my food cause he is working the front inside orders. He wouldn’t even get someone to help me. I’m holding my phone in air asking for help. Two female employees came from around the corner and didn’t even look my way. Then another female with more items on her uniform came the opposite way heading back to the kitchen. I said loudly can you help me. I don’t know what she said, because she never stopped walking, nodded her head. I heard them say about 15 minutes later “the lady is inside waiting for this order”. I shouted “I’ve been standing right here. They brought it from around that corner and called out the order then placed in the section for order pick ups. I was standing right there looking. The sprite was already there, so that was someone else’s drink now thinking back. Well he turned around and just walked away. When I left, the drive thru line had diminished. The cars were all gone except one at the drive thru window. MY Mocha FRAPPE ice was melting so it was WATERED DOWN with WHIP CREAM SHRINKING AND THE NUGGETS WERE COOL. I was NOT going back in there. THIS means my FOOD WAS JUST SITTING BACK THERE READY THE WHOLE TIME I WAS STANDING IN THE FRONT. This has been my worst experience.

was there two days ago, I ordered the food, and everything was completely ruined, and the bread was all burnt, very bad. I went back today and told them about it, but they didn't give me anything back or offer to replace it. They just told me to take something else, saying they always do it like that. There's no respect for the customers who eat there; the food should be perfect. Very bad service.

This was maybe 10 mins ago. This is worst McDonalds I’ve been to in ages. I don’t eat fast food often, so the sandwich was kind of a treat, but man I messed up ordering it here. It wasn’t busy and there were no cars ahead or behind. It’s a double drive through, but both in the same single line(?) and ofc I didn’t see the one ahead of me just the first one I stopped at. I waited. No one even acknowledged me. Noticed there was a second. Pull up and the lady barks at me asking about using the mobile ap. I said no- silence. Didn’t ask me for my order or to go ahead. I hesitantly order 2 things. She doesn’t read it back. Just barked “is that all?” I said yes, she said pull around. I paid she never told me the amount, no thank you or anything. Pulled up to second window. Girl practically throws my food at me, says nothing. Waited for a straw, she opens the window hands it to me without looking at me, and I said thank you and she ignored me and shut the window. The sandwich is overcooked, dry, and rubbery- and to tie all of this up in a bow, the smoothie is only part way full. Please please please do better. Management please pay attention to what’s going on in your locations and train your staff better. Maybe hire better people? I very rarely write reviews, but his was such an awful experience I had to say something. 🤷‍♀️ Smoothie was $4 and this is how it was handed to me.

Against my better judgment, I gave them yet another chance. I’ve lost count how many times now. And yes… once again, they disappointed me, they let me down. Ordered well done, got some. Extra onions, got none. Asked for light mayo, got a ghost. No mustard, they nailed it! But they did bless me with a half-baked patty. Do you see any onions, or is this a magic trick? From now on, any changes to the sandwich? Better to just do it yourself.

This service at McDonald’s was very unprofessional. I arrived around 7:50 p.m. to get food for myself and my daughter. I placed an online order for pickup, but when I arrived, one of the workers stated that the inside was closed. I’m not sure how the inside could be closed at 7:58 p.m. when the store is listed as being open until midnight. I understand that North Carolina was expecting a snowstorm, but there was no snow or hazardous weather at the time. There was no valid reason for the store to be closed. When I went to the door and explained that I needed to use the restroom, the employee did not have the decency or respect to allow me to use the restroom, even though I had my 2-year-old child with me. I was extremely disappointed with the service I received at this location. My mobile was received and then they canceled my order, and the food was never made, despite the store still being open and operating. What was most frustrating is that the mobile app allowed me to place and pay for my order, yet instead of serving me through the drive-thru, the staff canceled my order—even though the food was for myself and my hungry 2 year old child. I hope corporate sees this complaint, because this experience was unacceptable and unprofessional. I will not be returning to this McDonald’s.