McDonald's Menu Prices at 1304 E Broad Ave Tri City ★3 (1941)

I just came here and ordered two McChickens with added Mac sauce, and somehow ended up with plain McChickens. No sauce,lettuce, Mac sauce — nothing. The fries were just as bad. Absolutely no seasoning at all, bland and disappointing. This was a huge letdown, especially for such a simple order. It honestly felt rushed and careless. Attention to detail was clearly lacking, and the overall effort was poor. I don’t usually leave reviews like this, but this experience was frustrating enough to warrant one.

I am very pleased to see that the general manager is now running this store and has his hands on what's going on. As far as training and operations, I have left several horrible reviews of this restaurant and hadn't expected to have not only my order ready when I got to the window in drive-thru, but the bag was double folded to hold heat because they know drive-thru customers are usually taking these orders home and expect them to at least be warm when they get there. As a matter of fact, the young man who took my money at the first window recognized me right away and apparently informed the GM who I was and that I had spent a good part of my youth working for McDonald's In Michigan at the crew level and at the store manager level. McDonald's taught me a lot about organizing and removing obstacles from tasks that might slow me down. I use all the same principles today in what I do for a living. But getting back to this review, it was flattering to know that they knew who I was and that things had changed quite a bit. It isn't just about the satisfaction of customers. It's about teaching young people. How to be efficient in what they do and and who they are. Good luck to the restaurant!

Reviews say it all, poor service. Wish I could talk to the franchise owner about the experience we had today and here lately. My McChicken had lettuce(when I asked for no lettuce), waited 15 minutes for 2 Apple Pies. People just standing around talking when the lobby was busy. Frappe had some kind of trash in it, remade and still had little pieces of something in it(we strained it out). Disgusting.

I order 10 minutes in advance and somehow my food is never ready. When it finally is, it’s either made wrong or not my order at all. I’m consistently forced to wait 20+ minutes while on a time crunch, which completely defeats the point of ordering ahead. The last straw was being told my order “wasn’t in the system” after I never received my food—despite the drive-thru employee clearly having it. At that point, I had to ask for a refund because I couldn’t even get what I paid for. Denied. I’ve given this location chance after chance, and every single time something goes wrong. This place is disorganized, unreliable, and a waste of both time and money. I won’t be returning.

Why is it so hard to find competent management for this location? I have lived in this area for over 15 years and this McDonald's is hands down the worse one. If you can't manage both lanes, then shut one down and CLOSE it off. Stop letting customers sit there in silence because you can't be bothered to let them know. It's poor customer service and just lazy.