McDonald's Menu Prices at 5 Tilton Road ★3.5 (1763)

Been here many times, never had an issue with food. Always hot one of the better McDonald’s. Butt let’s talk about “The men’s bathroom” the urinal has not been cleaned in some time. Extremely disgusting…

I pull into a McDonald’s drive-thru thinking it’ll be quick. There are a few cars ahead, nothing crazy. The kind of line that lies to you. The speaker crackles. I place my order. The voice on the other end repeats it back… wrong. Completely wrong. I correct them. They repeat it again—still wrong, but confident this time, like I’m the one confused. I pull forward. The line doesn’t move. Engines shut off one by one. No one gets out. No one leaves. The menu board starts cycling through images that don’t exist anymore. Old logos. Smiling mascots that look slightly… off. Watching. I finally reach the window. No employee. Just the hum of fluorescent lights and a paper bag sitting there like it’s been waiting for me. I open it. Wrong order.

This one Employee Insists on Pink Whipped Cream, Ignoring Customer Preferences and absolutely refuses to honor requests for regular white whipped cream, forcing the unwanted pink whipped cream leftover from last summer’s Mt. McDonaldland Shake promotion. The first 2 days I experienced this she lied, claiming white whipped cream was unavailable, but it’s clear she’s just using up the leftover unwanted pink topping. We discovered the white topping was not all gone, after this happening on multiple visits, when my boyfriend had to firmly demand at the drive-thru window that our drinks be remade with white whipped cream. We order daily and pay extra to have our drinks exactly how we like them. The employee even offered to show me the pink whipped cream can, insisting it’s unflavored. Even despite widespread online reviews contradicting that claim. Many customers online describe the pink whipped cream as a "pink slime" that looks unappetizing and unnatural. People eat with their eyes, and this visual mismatch ruins the drink experience. Reviewers have also noted a slight artificial or bubblegum flavor, with some calling it chemically pronounced—far from classic whipped cream taste. Then today, we were requesting some strawberry jelly packets, my boyfriend jokingly said to the employee, “anything but pink whipped cream,” she visibly flustered and instantly insisted it wasn’t strawberry flavored either, taking the comment very personally. This clearly shows how overwhelmed she is by repeated complaints from customers unhappy with the pink topping being forced on their drinks. The basic principle of "the customer is always right" seems lost here. We weren’t asking for favors or free food—just that our drinks be made as ordered, without being forced to accept promotional leftovers nobody asked for. Customer preference and satisfaction should be paramount, yet they were dismissively ignored. If you visit this location, be prepared to have to firmly assert your preferences or risk getting stuck with unwelcome substitutions.

After a much needed pitstop late in the evening at this location, I decided I would purchase a beverage I haven't had in a while. Turns out the 'counter help' was cleaning the seating area n was directed me to use the kiosk to order my selection. I really dislike using their kiosks bc it usually takes multiple times to get past the "Do you want to login?" prompts, n they never supplied w receipt paper. This time I ended finishing up at the register bc the kiosk couldn't handle digital payments. My order was promt so at least this location has that going for it

Im all for being closed on thanksgiving, but to keep your mobile ordering up and still taking peoples money while closed is a borderline scam, especially on a travel day where people won't be able to return for refunds. The only thing saving this mcdonald's is its location because how it is managed is awful.