McDonald's Menu Prices at Columbia — 65202 ★3.4 (1571)

This place is horrible! I’ve been here multiple times since it’s the one closest to me and I don’t think I will be going back. I just went to get breakfast with my mom and she got the biscuits and gravy… the food is great but not this time I’m disgusted by the fact that there was a hair in her food. I also had to wait about 10 minutes for my iced caramel macchiato, when the worker first brought it out it was a hot cappuccino and when he brought out the right one it was almost all milk. There was barely any coffee IN my coffee!! The people working the morning shift were very respectful and showed care but the night shift workers are different they are snappy and barely looked up from their phone to give me my food but at least they don’t leave hair in my food. I’ll make sure to show a picture of the food because you can see my WHITE coffee and the literal hair in my food, thank you! (We did get pup cups due to a great worker!!)

This McDonald's has been SO bad since changing ownership before COVID. I mean SO bad. It's awful. Just got a cold quarter pounder from here with a rock solid stale bun, ordered at 10:30am sharp the minute the lunch menu starts.. Every other experience I've had here since the new owners took over has been seriously terrible. If you use the app for curbside pickup good luck, you'll eventually just have to go inside and ask them for your order. If you order at the window good luck getting the correct order. If you order anything at all, good luck not getting something made several hours ago.

Placed an order through the app and curbside was not available so I chose drive thru. Pulled in and 6 cars in the line ahead of me and one lane open. 15 minutes later I got my order only to get to the office and have cold food and no napkins in the bag. If you don't have enough employees to run the restaurant and provide "quality" food and service then don't bother to open. It would have taken someone 30 seconds to run the order out curbside, instead I get cold food and late for work. Thanks McDonalds, good job!!

Convenient location but customer service is terrible. I was waiting for a long period of time. I saw a bag sitting on the counter and wondered if that was our order. After a while, the employee brought that bag out to me. I complained to the employee that our order had been ready and she turned around and walked off while I was talking to her. I had to park my car and come in and talk to the manager she wasn’t much better. I explained to them that my order had been sitting on the counter, waiting for someone to bring it to me. The manager claims it was not, but they were being rude, curt and kept cutting me off. As a customer, allow me to speak without interruption that helps de-escalate the situation. This is the third time that I’ve experienced bad customer service from this McDonald’s however, today was the worst. To add to my frustration, the food we ordered caused my son to throw it up right after eating it. Now he’s at home in bed sick, instead of being at school. They don’t have to worry about me coming again.

Clearly management does not care about this restaurant or McDonald’s as a corporation at all. I pointed out humbly some things that seemed disgusting to me from an outside view. And he basically told me he didn’t care. That he didn’t care about McDonald’s and then all he cared about was a paycheck. So I politely let him know that we were just on different levels. I’m not telling customers not to go here because clearly there’s a demand for food at this location. But I would recommend leaving. A review every time you come to this location and recommend that McDonald’s restructures management at McDonald’s on Smiley Lane.