McDonald's Menu Prices at 123 Northstar Drive ★3.1 (1226)

The only thing right was the food. The floor and tables were dirty. McDonald's apparently is hostile towards dine-in customers. The tables are inconvenienty small, chairs are fastened to the floor. The chair I found myself in was so far from the comically small table that my knees weren't under the table. As if I want parts of my sandwich to spill on my lap. Despite saying I was dining in, my order was bagged. The attendant at the register looked at me like I grew a second head when I asked for ketchup since there is no ketchup avaliable in the lobby. I just took my food out to my truck since the environment is unwelcoming. The whole experience of dining at this McDonald's sums up what is wrong with the company as a whole: contempt for the customer. This location doesn't want dine-in customers so I'll gladly accommodate them.

Never again! The bathrooms were out of toilet paper, The condiment area was out of napkins, ketchup and salt. The kiosk was out of paper so weren't sure of what our order number was. Also we didn't receive two our three drinks. We just said to heck with it and left. I wish I would have read the reviews before we stopped.

The food quality is decent at best the freshness isn’t always the best I’ve had some Mcchicken sandwiches where the chicken patty was rough like it was sitting on the cooker to long the other sandwiches where more fresh and the chicken was better and sometimes the sandwich’s no matter what you get are put together sloppy like they don’t seem to care about presentation and being a holts summit resident for almost 3 years it doesn’t surprise me on the things that can happen at this McDonald’s location and honestly I don’t think that management seems to care either because if they really did this location would be a whole lot better and I mean a whole lot better.

I originally give this place a one star due to our first visit. We are from out of town and made a stop at the Holts Summit McDonald’s for lunch. When I walked in they were not busy and had only one other person eating at one of their tables. We ordered a Big Mac and Quarter Lb with fries. We decided to eat in since we still had a long drive to our destination. Trying to find a clean table was a challenge since every table we came across had either food or drink spills on table tops. Once seated we had to wait for food longer than usual since we had not made any special request. When order came out we began to eat; after finishing half of my Big Mac sandwich I noticed it seemed different and looked inside to find one hamburger patty not two hamburger patties which usually comes with a Big Mac. That was a first and decided not to big deal and finished our meal then left. Several days later we decided to try this place again to give another try. Ordered breakfast this time and had their sausage egg muffin. No problems this time and the place seemed cleaner. I believe there was a manager on staff then because she was making sure tables were cleaned and orders came out faster. When we were there the first time I did not see a manager so maybe the staff had more of a lackadaisical approach when not supervised. This place needs a good manager to keep staff accountable and seemed to be running smoother on our return. Not sure when we will be back but glad the second time was better than our first time. Bathrooms were not as tidy but were efficient. Baby changing station in handicap stall.

I don’t usually leave bad reviews, but this location has earned it. I’ve lived in Holts Summit for four years, and somehow this McDonald’s manages to get worse every time. The drive-thru regularly takes 30 minutes for food that’s supposed to be “fast.” The ice cream machine is NEVER working (at this point it feels intentional). And when you finally get your order, the service shows zero urgency and the food quality is consistently terrible. I honestly question my own judgment for continuing to come back. I always tell myself it’ll be quick or convenient, and it never is. If disappointment were on the menu, this place would have it perfected.