McDonald's Menu Prices at 3160 S Service Road E ★3.4 (991)

This location is a joke. Horrible customer service. If you can see on my phone that an order was placed and paid for and I have a code then you should honor that and provide my food that I paid for. This is two times I have experienced not getting food I paid for. The first being I place and order at 10:20 and waited in line for 11 minutes and because I did not get to the speaker until 10:31 they would not give me my food I ordered and paid for at 10:20z horrible horrible location.

On 12/26/2025 my husband and I placed our order for breakfast well before 10:30 and because of a line I got to the speaker at 10:32. My only order was placed at 10:20 and it went through and took money from our account. I get up to the speaker and was told they could not give me my order because it was after 10:30….. when I advised this order was placed before 10:30 they said they still could not give it to me. So here is what likely happened. Your workers are lazy and didn’t want to do their job. So, they purposely waited to the last minute so they can say they cannot do it even though your app took our money and we placed it in time. But due to the line the girl working you speaker with a bushy ponytail wants to pal God and decide not to give someone food they ordered and paid for. I use this McDonald’s most mornings as it is close to get my morning coffee. I will now gladly go out of my way to go to Wentzville or Write City because your worker (not workers because I cannot judge all employees based off one person who cannot complete a simple order) is incompetent, rude, and clearly does not know how to properly complete her job.

I came in the other day and was very disappointed by how this location was. Granted it was a bit busy but the lobby was nasty, One of the employees kept asking a manager (Marissa) for change and the manager ignored her 3 times. The manager was also eating a snack wrap on the line which was inappropriate. When another customer said something to Marissa, she had a nasty attitude and even yelled at the other employee for having a customer tell her that the employee needed change at the back window. To be honest, the location and my experience would been better should Marissa not be an employee or manager there. Her demeanor is unacceptable. Especially her comments about the job is below her pay grade since she is a beautician. Worst $30 I spent in a long time.

Workers were incredibly rude, waited in the drive thru for literally 21 minutes. 3 employees were outside just standing around talking "breaking up boxes" on their phones while the line didn't move for over 15 minutes. Once we got out food, it was wrong and cold at that. Horrible experience. I normally don't even go to mc Donald's, but didn't have another option in town here.

It doesn't matter what you order. They give you whatever they feel like. For instance tonight, I ORDERED a Big Mac combo with a Large Diet Dr Pepper. I RECEIVED some monstrosity I don't believe is even on the menu. 2 all beef patties, no special sauce, a ton of lettuce, no cheese, bathed, no- DROWNED in reeking yellow mustard and tart red ketchup on a bone dry sesame seed bun. Did I mention soaked in pickle juice? This store and it's attention to detail never cease to make me wish I'd gone to Arby's instead.