McDonald's Menu Prices at 9240 County Farm Road ★3.2 (2366)

Terrible customer service – completely avoidable Stopped at the McDonald’s inside the Love’s Truck Stop and had one of the most frustrating fast-food experiences I’ve had in a while. There were multiple employees working, but instead of paying attention to customers, they were standing around talking and horse-playing. This location uses kiosks to order, but the kiosk I used had no paper, so I didn’t get a receipt. That’s a problem when you’re required to show an order number to receive your food. Plenty of time to joke around, apparently not enough time to check basic equipment. I specifically ordered a large fry with NO salt. They gave me fries loaded with extra salt. I sent them back and explained again. They then handed me a small fry with no salt. I had to go back again to correct the order and finally got the large fry I originally asked for. By the time all of this was fixed, my sandwich was cold. At that point, I was tired, frustrated, and hungry, so I just ate it and left. This wasn’t a busy rush issue — it was poor attention, poor communication, and zero care for customers. Do better.

I came here last night to get a burger, nuggets, and fries, and the whole experience was terrible. After a 25-minute drive home, I sat down to eat and found my burger made completely sloppy, I was missing a nugget from BOTH of my 4-piece orders, and the fries were old and stale. On top of that, I had to wait 30 minutes just to get this awful food. If I could give it zero stars, I would. The store looks like it’s run by kids who have no idea what they’re doing. Total waste of time and money.

Made a mobile order and drove over to pick it up. Parked curbside and they canceled it as soon as I went to put the number in. Walked in to ask what happened and was ignored by a female employee with blue hair while she flirted with another customer. Finally the manager with red hair walked up and said she has no control over the app and canceling orders and doesn't really know much. This location continues to be a dumpster fire of bad employees and poor service. It needs to be shut down all together.

Visited recently for a quick trip for lunch. The manager on duty was extremely rude and unprofessional, escalating the situation unnecessarily when I raised concerns about my order and the overall disarray. The restaurant was in complete chaos—long waits, disorganized staff, and a total lack of oversight. When I asked for her name to report the issue, she refused. This is not an isolated problem; similar complaints appear in other reviews about poor management and service during peak hours. Management issues should never become the customer's problem. Avoid this McDonald's if possible—especially at busy times. Planning to escalate to the district manager as well.

Great atmosphere, pretty clean. The staff hesitates to help out with order with their glitchy machines. Food came out quick and was fresh!